topic Re: Plan Expired - cannot activate on another plan to transfer my number in Get Support

Plan Expired - cannot activate on another plan to transfer my number

SiChen647 — Wed, 05 Jan 2022 06:54:37 GMT

Hello,

I was planning on porting my number over to Koodo, but forgot to do it before my plan expired.

My current plan is on a $135 per 90 Days basis, but I only want to activate with the cheapest 10$ plan so I could have the option to port over my number. I have loaded 20$ into my account, however, the "Change on Next Renewal Date" button is still greyed out and I am unable to change and activate my cheaper plan so I can port out.

Can a moderator get this done for me? I believe the cheapest is the "$10 for 50 Minutes and 50 Texts" option, and with my $20 already loaded in, it should be enough to cover any taxes on top of the plan right? Please and thanks in advance.

Re: Plan Expired - cannot activate on another plan to transfer my number

mimmo — Mon, 24 Sep 2018 05:01:52 GMT

to do this you need to contact the mods directly with your request. and account verification info. mods reply are currently replying within 48 hours.

I woudl get teh koodo plan with a new number and then once you get your plan activated then port.

Re: Plan Expired - cannot activate on another plan to transfer my number

SiChen647 — Mon, 24 Sep 2018 05:04:43 GMT

How do I contact the mods directly?

I already have a new number with Koodo, I'm just waiting to get my number ported from PM, thanks for the advice.

Re: Plan Expired - cannot activate on another plan to transfer my number

RobertQc — Mon, 24 Sep 2018 05:11:29 GMT

@SiChen647 wrote:
Hello,

I was planning on porting my number over to Koodo, but forgot to do it before my plan expired.
My current plan is on a $135 per 90 Days basis, but I only want to activate with the cheapest 10$ plan so I could have the option to port over my number. I have loaded 20$ into my account, however, the "Change on Next Renewal Date" button is still greyed out and I am unable to change and activate my cheaper plan so I can port out.

Can a moderator get this done for me? I believe the cheapest is the "$10 for 50 Minutes and 50 Texts" option, and with my $20 already loaded in, it should be enough to cover any taxes on top of the plan right? Please and thanks in advance.

Yes a moderator can, since your account did not re-activate once you added the funds you have to send them a message. Click this to send them a message. Remember to give a full description of your issue with as much detail and include your name, account number and/or phone number and pin number so they don’t send you a message back asking for more details.

Response time seems like its been around 48 hours lately.

For more information about contacting a moderator Click Here

Re: Plan Expired - cannot activate on another plan to transfer my number

RobertQc — Mon, 24 Sep 2018 05:05:56 GMT

@SiChen647 wrote:
How do I contact the mods directly?

I already have a new number with Koodo, I'm just waiting to get my number ported from PM, thanks for the advice.

Click this to send them a message.

Re: Plan Expired - cannot activate on another plan to transfer my number

SiChen647 — Mon, 24 Sep 2018 05:37:46 GMT

Thanks for the info, I've sent them a private message with my account details. Hopefully this will expedite this process for me.

Re: Plan Expired - cannot activate on another plan to transfer my number

stonechucker — Mon, 24 Sep 2018 05:43:16 GMT

@SiChen647, you’ve already paid taxes on the $20 deposit you’ve made to available funds. The $10 plan, is $10 from available funds.

Re: Plan Expired - cannot activate on another plan to transfer my number

KMG — Mon, 24 Sep 2018 12:15:15 GMT

You should note that since you have $20 in your account balance, and the plan is only going to cost $10, once you port out, you will lose the remaining $10 that you have left in your balance.

If you know someone else with a PM account, you can try asking the Moderator Team (after you port out) to transfer that remaining $10 to that person's account. No guarantees though.