topic Re: I am incompatible with Public Mobile LOL in Get Support

I am incompatible with Public Mobile LOL

daiski — Wed, 05 Jan 2022 06:54:36 GMT

I had the worst experience and luck with Public Mobile (PM) since I signed up in January. I posted another topic seeking for help with phone compatibility issue when I first signed up in January 2017. It was a bad experience to begin with and it left me with a terrible impression of PM.

I lost service yesterday and got locked out of my account without any notification or prior warning. Here's what it says what I tried to log in: "Sorry, you've been locked out. Please contact Public Mobile for help". I have a 3-month plan until April 23 and auto payment set up so I contacted the Mod, and I am that there was an issue with my payment. I was advised to contact my bank to find out what the issue was. Back a forth a few times and my bank could only informed me that full payment was successfully made to PM without any suspicious issue.

Mod now has to email the payment department so my service will be suspended for another 48 to 72 business hours, which I find absurd. By the way, I have no beef against the Mod but I feel that this customer service of this nature and the inability to resolve my situation is hard to believe.

If there’s an issue with my payment, shouldn’t PM send me notification and not suspend my service and lock me out of my account without prior warning? I have not received any prior notification and PM just locked me out because of payment issue. I know for a fact that I paid for 3-month plan and PM needs to provide the service I’m eligible for. I have used multiple telecom carriers in the past and I can only say I am having the worst experience with PM. I have never experienced anything like this in the past. The two experiences have brought me extreme inconvenience and they have been costly.

Re: I am incompatible with Public Mobile LOL

SD08 — Sun, 02 Apr 2017 03:08:43 GMT

Oh my...the law of averages has not been good to you.

I know it's not much consolation, but I think a certain long-time member has you beat in that department. (Not sure I want to rub salt in the wound by mentioning his name here, lol.)

Hang in there.

Re: I am incompatible with Public Mobile LOL

Samianauman — Sun, 02 Apr 2017 07:04:58 GMT

Did you send a private message to mod if payment went though from your end then mod will fix that issue problem is that somehow payment was not showing up at payment dept and if it's get over 90 Days then accounts get suspended so some how it'd a mistake all u can do now wait n watch what model have to offer would they are able to resolve the issue I know it's not frustrated for u since u have no service now let's hope for the best

Re: I am incompatible with Public Mobile LOL

Acekiller — Sun, 02 Apr 2017 14:54:34 GMT

Sorry to hear what happened. Hopefully things will go smoothly after the initial hiccups!

Re: I am incompatible with Public Mobile LOL

MarieHelene_L — Sun, 02 Apr 2017 16:21:29 GMT

Hey @daiski,

We're sorry about the inconveniences this is causing you

Since this is a very particular issue that we have explained to you in private, there is no way around that procedure unfortunately... As mods this is out of our control

Rest assured that I want this to get fixed as quickly as possible just as much as you do

Thanks,

Marie

Re: I am incompatible with Public Mobile LOL

daiski — Mon, 03 Apr 2017 02:41:33 GMT

@SD08 it may bring consolation if I know what he went through lol

Re: I am incompatible with Public Mobile LOL

SD08 — Mon, 03 Apr 2017 03:15:04 GMT

@daiski wrote:
@SD08 it may bring consolation if I know what he went through lol

@daiski

Hmm ok...If I recall correctly, his phone number on his active account was accidentally given out to another person, with all the trouble that that entails (service stoppage, account deactivation, loss of rewards and funds, etc.). It has been quite the long-running trial for him and I think, to this day, his account is still not quite 100% restored with respect to funds or other.

Re: I am incompatible with Public Mobile LOL

TheOldVR — Mon, 03 Apr 2017 14:09:31 GMT

Wow dude... hope your luck turns for the better with PM .

@MarieHelene_L... just a question, would the fix that you are doing for @daiski be permanent? Hopefully he won't have to deal with this each renewal...

I hope you have found what I have which is that many of these unique bugs have nothing to do with the MODs... but that they really do try to figure things out with the tools that they have.

Re: I am incompatible with Public Mobile LOL

daiski — Mon, 03 Apr 2017 16:08:15 GMT

@TheOldVR like I said in the original post I have no beef with the Mod. Say for a fact that PM did not receive my payment, shouldn't they at least send me some notficiations so that I can figure out the situation instead of suspending my account all of a suddent without any prior warning? Anyway, I've been suspended for over 3 days now there's still no solution to the situation. Usually I have very high tolerance of bs but what PM doing is absolutely upsetting.

Re: I am incompatible with Public Mobile LOL

TheOldVR — Mon, 03 Apr 2017 16:13:21 GMT

@daiski...sorry mate, I didn't mean to imply that you were speaking poorly of the MODs... I was just throwing a bit of 💕 their way as they are our path to getting things figured out.

Three days is unacceptable... I really hope they fix this for you. I could not manage three days with no service.

Re: I am incompatible with Public Mobile LOL

daiski — Mon, 03 Apr 2017 16:13:41 GMT

@SD08 I feel that I may be in similar situation. When I first contacted the Mod, she gave me information that made no sense to me and caused lots of confusion. I still cannot quite fathom why I owe them money when my payment went through 3 months ago.

Re: I am incompatible with Public Mobile LOL

daiski — Mon, 03 Apr 2017 16:18:22 GMT

@TheOldVR no worries, I wasn't saying you were. Throughout the correspondence, I feel that Mod's hands are tied too, which is quite unfortuante. Two thumbs down for PM customer service protocol.

Re: I am incompatible with Public Mobile LOL

TheOldVR — Tue, 04 Apr 2017 17:26:27 GMT

@daiski... just checking in, were your compatibility issues worked out?

Re: I am incompatible with Public Mobile LOL

daiski — Tue, 04 Apr 2017 17:45:18 GMT

@TheOldVR Nope. It's now 5 days without service.

Re: I am incompatible with Public Mobile LOL

TheOldVR — Tue, 04 Apr 2017 18:27:28 GMT

@daiski Are you working with a MOD now?

Re: I am incompatible with Public Mobile LOL

Mary_M — Tue, 04 Apr 2017 18:31:14 GMT

@TheOldVR We're working together, but it's a rather complicated situation!

Mary

Re: I am incompatible with Public Mobile LOL

daiski — Tue, 04 Apr 2017 19:42:56 GMT

@Mary_M PM payment department needs to act on this and not leave me hanging with no service for 5 days already. Suspension of my service is unjustified. Like our private correspondence, I'm willing to do anything to 're-activate' my account including making up any missed payment but, in this situation, the service is already paid for in full. The rationale to pay PM more money to re-activate my account is therefore illogical and I hope you will understand my persepctive.

Re: I am incompatible with Public Mobile LOL

Mary_M — Tue, 04 Apr 2017 20:35:39 GMT

The account was locked due to specific reasons mentioned @daiski The only way to have the account unlocked, at the moment, is by making the payment as suggested - as mods, this is out of our control and we are unable to unlock it.

Mary