topic No service in Get Support

No service

Bonwight — Wed, 05 Jan 2022 06:54:25 GMT

My son has no service since Wednesday how do I get help ive tried messaging and putting a post on but no response. What a waste of my money and my son is heartbroken. Just want his service fixed!! Please help

Re: No service

KMG — Sun, 23 Sep 2018 20:14:29 GMT

We will need more info to help you out. Did you lose service around the time of plan renewal? Or around a plan change? What plan are you on?

Re: No service

Dunkman — Sun, 23 Sep 2018 20:15:17 GMT

@Bonwight

Sorry to hear about your son's troubles. Moderators are taking about at least 48-72 hours to respond to requests due to heavy demand.

Can you provide more details to see whether community members can help or moderator need to step in? New activation or been customer for awhile? When was payment date? What does your account status show in your self service account? Etc....

Re: No service

Bonwight — Sun, 23 Sep 2018 20:15:58 GMT

No its a new service worked fine for a week then all of sudden stopped hes on a plan and good till the 1st. Got mine at same time and mine is perfect

Re: No service

KMG — Sun, 23 Sep 2018 20:16:41 GMT

Which plan? Is it the $10 plan?

Re: No service

Anonymous — Sun, 23 Sep 2018 20:23:16 GMT

Yes all kinds of questions.

If you got him the $10 plan then maybe he simply ran out of minutes and/or texting.

It's 50 all minutes and 50 outgoing texts.

Re: No service

Bonwight — Sun, 23 Sep 2018 20:24:43 GMT

Tried to set up his account but its saying it will text me a 6 diget code and his phone is not working to receive it. So frustrating!

Re: No service

Anonymous — Sun, 23 Sep 2018 20:31:20 GMT

@Bonwight wrote:
Tried to set up his account but its saying it will text me a 6 diget code and his phone is not working to receive it. So frustrating!

It should be able to receive all texts. Just limited outgoing if the $10 plan.

Did you get the $10 plan?

Edit: How about real basic...is the phone on, is it in airplane mode, is the cellular radio on, is there some kind of app blocking things.

Re: No service

NewZQ — Sun, 23 Sep 2018 20:35:11 GMT

If it has no service it could be a problem with the phone settings, you tried to put the sim back in again to check if it works and also check in the sim card settings if the phone is set on 3g prefered. Also the apn settings in the same menu could be wrong.

Edit : Apn settings

Android

Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: Leave blank

Re: No service

Bonwight — Sun, 23 Sep 2018 20:50:58 GMT

Ok I will try it!

Re: No service

NewZQ — Sun, 23 Sep 2018 21:41:22 GMT

Another reason of no service could be an locked account. Does it works here https://selfserve.publicmobile.ca/Overview/?

Re: No service

srlawren — Mon, 24 Sep 2018 05:53:53 GMT

@NewZQ thanks for trying to help, but APN only applies to data and MMS messages. @Bonwight's son's plan has no data, and they did not mention any issue with MMS specifically. SMS and Talk do not use the APN settings at all.

Re: No service

Bonwight — Mon, 24 Sep 2018 07:25:15 GMT

Yes he does have data! Ive tried everythi possible. I'm just beyond upset right now. Worse service ever. They took another payment so now I have a credit of 40$ on my account. I guess there setting me up to rip me off for another month!! How do I cancel holy ridiculous!!

Re: No service

Bonwight — Mon, 24 Sep 2018 07:26:24 GMT

Didn't work

Re: No service

Bonwight — Mon, 24 Sep 2018 07:28:48 GMT

Account is showing active. When I go in and search for providers its brings up public mobile but when I click on it says cannot connect try again later

Re: No service

jp2 — Mon, 24 Sep 2018 07:37:30 GMT

Can you put your sons sim card in your phone to see if it works?

To stop autopay just go into your sons public mobile self serve account and remove your credit card

Re: No service

Bonwight — Mon, 24 Sep 2018 09:37:01 GMT

Yes it works in my phone. His was working up to Wednesday last week ive been sending messages since Friday to get it fixed and No response. Is there anywhere I can go because I've paid for 6 days of service he's not able to use and this is kinda a rip off at this point.

Re: No service

jp2 — Mon, 24 Sep 2018 10:12:49 GMT

If his sim is working in your phone then it probably isn't a public mobile issue. There is something wrong with your sons phone. I saw people already asked about airplane mode. It could also be a hardware issue with his phone.

Public mobile doesn't sell or fix hardware

Re: No service

jp2 — Mon, 24 Sep 2018 10:12:15 GMT

BTW every time you send a new message to the mods you are sent to the back of the wait list so you'll actually get a response faster if you only send one message.

Re: No service

Dunkman — Mon, 24 Sep 2018 13:52:32 GMT

@Bonwight

Agree with @jp2, it looks like hardware/phone issue with your son. Try the opposite, try your SIM card in his phone. I would expect that it will have no service.

You could try network reset or even a factory reset on your son's phone.

BTW, Jp2, the moderators have subsequently corrected themselves. Submitting new private messages will not put you back to the bottom of the queue. It just adds to the backlog. So, still try not to send too many messages, but it isn't as bad as before....