topic Re: Number not ported in Get Support

Number not ported

Rennie — Wed, 05 Jan 2022 06:54:16 GMT

Ported my number on Friday,said ported successfully,but not working,internet working just have no phone #. Phone is unlocked. Please help

Re: Number not ported

Anonymous — Sun, 23 Sep 2018 17:32:53 GMT

you need send a private message >> Click here

In your message put it, please include.

- your Name

- your account number ,if you have it

- your phone number

- your account, 4 digit PIN

- date of birth

- Detailed explanation of specific your issue

- them can help you a lot nice service Team

Waiting for Response, Community Moderators are available from:

Monday to Friday from 9am (EDT) to 9pm (EDT) Saturday and Sunday from 9am (EDT) to 7pm (EDT)

During business hours, we strive to answer all customer messages/inquiries as soon as possible. Usually, that is within an hour, but in peak periods, it could be as much as within 48 hours of receiving the message.

And be patient please

Good Luck

Re: Number not ported

KMG — Sun, 23 Sep 2018 17:34:14 GMT

What plan did you sign up for? Was it a data-only plan?

Re: Number not ported

Rennie — Sun, 23 Sep 2018 17:36:04 GMT

Data n phone plan

Re: Number not ported

Rennie — Sun, 23 Sep 2018 17:39:15 GMT

Data n provincewide talk,had a 219# first which worked,then ported my # from bell which won't work

Re: Number not ported

will13am — Sun, 23 Sep 2018 18:02:19 GMT

@Rennie wrote:
Data n provincewide talk,had a 219# first which worked,then ported my # from bell which won't work

It looks like the port is stuck. Please contact the moderator team as suggested to have the port resubmitted.

Re: Number not ported

Dunkman — Sun, 23 Sep 2018 18:03:13 GMT

@Rennie

It looks like an incomplete port. As stated above, you will need help from moderator. It will be 1-2 days wait for response. Include in your private message, your Bell account number, account holder name.

Can you still use your Bell SIM/service as you wait for moderator help?

Re: Number not ported

Rennie — Sun, 23 Sep 2018 18:04:53 GMT

Tks,no acc is canceled

Re: Number not ported

Rennie — Sun, 23 Sep 2018 18:06:18 GMT

tks for your help,message sent

Re: Number not ported

mimmo — Sun, 23 Sep 2018 18:37:40 GMT

@Rennie did you cancel the bell account or did it get closed automatically? Accounts need to be active for ports to complete.

Accounts get closed automatically when the port is complete. So it is doubly strange that you have a failed port and a cancelled bell account if the account was active when you initiated the port

Re: Number not ported

Rennie — Sun, 23 Sep 2018 18:43:10 GMT

Didn't known the acc had to be active to port,my mistake. I'm in NL,do PM have numbers for here to use for provincewide

Re: Number not ported

Rennie — Sun, 23 Sep 2018 18:45:29 GMT

Didn't known the acc had to be active to port,my mistake. I'm in NL,do PM have numbers for here to use for provincewide

Re: Number not ported

krazykiwi — Sun, 23 Sep 2018 18:47:17 GMT

@Rennie wrote:
Didn't known the acc had to be active to port,my mistake. I'm in NL,do PM have numbers for here to use for provincewide

The number you select on sign up will work, you need to select the area code that you want and it is good for province wide.

Re: Number not ported

krazykiwi — Sun, 23 Sep 2018 18:49:39 GMT

@Rennie wrote:
Didn't known the acc had to be active to port,my mistake. I'm in NL,do PM have numbers for here to use for provincewide

Have you tried goiung into your account and changing the number. I do believe it is too late to get your old number back!

EDIT: this is assuming you don't have a number presently or you want to change it.

Re: Number not ported

Rennie — Sun, 23 Sep 2018 18:49:36 GMT

Tks everyone for the great help

Re: Number not ported

computergeek541 — Sun, 23 Sep 2018 21:10:58 GMT

@krazykiwi wrote:
@Rennie wrote:
Didn't known the acc had to be active to port,my mistake. I'm in NL,do PM have numbers for here to use for provincewide
Have you tried goiung into your account and changing the number. I do believe it is too late to get your old number back!

This really depends on how that Bell phone number was cancelled. If the number was cancelled at at request of the customer, Bell's customer service department just needs to be contacted to reactivate the phone number. After that, the phone number could still be ported over to Public Mobile.