topic Re: HELP!!! in Get Support

HELP!!!

viper011 — Wed, 05 Jan 2022 06:54:15 GMT

My plan did not activate I purchased a voucher and entered it but it did not work.

Re: HELP!!!

CaNuCk07 — Fri, 31 Mar 2017 14:13:21 GMT

@viper011 Send a private message to one of the moderators with your account info and details, and they can help you out.

@Shazia_K

I've also tagged one here for you.

Just as an FYI also, as long as you are on an accepted plan (30 or 90 day) if you sign up for autopay with a credit card, you save $2/month. You can still pay with vouchers if you like as long as you ahve the autopay setup.

Re: HELP!!!

viper011 — Fri, 31 Mar 2017 14:40:28 GMT

the system took two payments and I'm leaving for the USA today no mods are responding I don"t know what to do.

Re: HELP!!!

CaNuCk07 — Fri, 31 Mar 2017 15:16:41 GMT

I'm sure hte mods wil have you sorted today, just mak sure to send the private message to tget the process started.

Re: HELP!!!

Mary_M — Fri, 31 Mar 2017 15:35:19 GMT

Good morning @viper011,

Thank you for bringing this to our attention and for your patience, I truly appreciate it!

I'm really sorry to hear that your plan did not activate as expected and I would be more than happy to help. Can you please provide me with your phone number via private message? I have received your PM but I require some info in order to access your account.

Regards,

Mary