topic Re: forgot my password as well as my security question. in Get Support

forgot my password as well as my security question.

muns — Wed, 05 Jan 2022 06:54:14 GMT

Can't log in to make a payment and my number has been temporarily suspended.
Is there a way to change the password without the security question?

Re: forgot my password as well as my security question.

mimmo — Sun, 23 Sep 2018 17:07:22 GMT

you can try calling 611 and if you know your pic and you have a cc on file you cna pay that way. if you cant do that then you can buy a voucher online from recharge.com and still use 611 to pay via voucher.

the only way to reset password if you cant verify onlie is via the mods... and they are replyaing in 48 hours.

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
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In your message please include:

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Re: forgot my password as well as my security question.

muns — Sun, 23 Sep 2018 17:12:02 GMT

Thank you for your response.
611 isn't working as they have temporarily suspended my number.

Re: forgot my password as well as my security question.

Dunkman — Sun, 23 Sep 2018 17:22:05 GMT

@muns

Unfortunately, you will need to contact moderator for reset if you forgot your security question. Expect 2-3 days wait though..... Follow instructions from mimimo

Re: forgot my password as well as my security question.

mimmo — Sun, 23 Sep 2018 17:54:17 GMT

@muns wrote:
Thank you for your response.
611 isn't working as they have temporarily suspended my number.

strange i thought 611 should work on expired accounts.