topic Re: text service is not working in Get Support

text service is not working

pmuser2017 — Wed, 05 Jan 2022 06:54:04 GMT

Hi PM rep / Moderator,

I',m on $120/3 month plan with autopay & already paid yesterday from nect 3 months.

Suddendly I can not send or recieve text.

If I receive sms from some one, It says: You have been sent a text but you nedd to have texting in your plan to receive it.......

Same thing for sending too.. it says:Sorry, your plan does not include text messaging.

Pl. help...

Re: text service is not working

Smcanada99 — Thu, 30 Mar 2017 01:11:23 GMT

When you added the funds to the account did you apply the funds to pay for the service. Because its a two step process. One you add funds and two you have to apply funds you added to your account towards your service.

Re: text service is not working

pmuser2017 — Thu, 30 Mar 2017 01:16:41 GMT

Thanks Smcanada99,

but voice is working & account status is active

Re: text service is not working

Samianauman — Thu, 30 Mar 2017 02:05:51 GMT

It's probably a system glitch send a private message to mod

Re: text service is not working

Smcanada99 — Thu, 30 Mar 2017 02:27:48 GMT

Yes you should msd a mod but in the mean while have you tried power cycling the phone and let sit there off for a bit and then turning it back on. Or try the sim in another device if you have a access to one to just double check in case. Those are the only things that I can think or than assistance from a Mod @Shazia_K