topic Re: My ported number from PC mobile doesn't work in Get Support

My ported number from PC mobile doesn't work

annaberl — Wed, 05 Jan 2022 06:54:03 GMT

I ported my number from PC mobile several days ago. All I can do is make phone calls out. Phone calls in and texts don't seem to work. I've left three private messages for moderators and it's been several days. How can I get a prompt response from a moderator? I don't think it's fair to wait so long for a response or to have to pay for a service that isn't working properly.

Re: My ported number from PC mobile doesn't work

KMG — Sun, 23 Sep 2018 15:18:20 GMT

You have a failed number port. Unfortunately, you just have to wait for the Moderator Team to answer your private messages.

You could try restarting your phone and seeing if that helps.

Re: My ported number from PC mobile doesn't work

mimmo — Sun, 23 Sep 2018 15:19:19 GMT

mods are replying typically withing 58 hours at the moment. only one private message is needed. did you send yor pc mobile info to them (account number and name on account along with your public mobole number and pin?

youshoudl be able to use your pc mobile number until the port completes.

Re: My ported number from PC mobile doesn't work

annaberl — Sun, 23 Sep 2018 15:21:20 GMT

Thanks for the response. I tried to restart already. No change.

Re: My ported number from PC mobile doesn't work

annaberl — Sun, 23 Sep 2018 15:22:57 GMT

My number is already gone from PC mobile. I contacted the moderators with all of my information. It's been 2 days now.

Re: My ported number from PC mobile doesn't work

mimmo — Sun, 23 Sep 2018 15:24:23 GMT

@annaberl as mentioned the best thing is to use your old sim till the port completes. also your pc mobile number needs to be active for the port to work.

Re: My ported number from PC mobile doesn't work

annaberl — Sun, 23 Sep 2018 15:37:24 GMT

I made a mistake. It hasn't been two days. It's actually been four days. I initiated the port on Thursday, September 20. How do you tag messages to go to a moderator? Is private messaging the only way to get a message to a moderator? Or can you send a question to moderators directly?

Re: My ported number from PC mobile doesn't work

mimmo — Sun, 23 Sep 2018 16:01:48 GMT

Private messages is teh best way to contact mods as tehy require account verification info to access your account. even if a mod saw this thread they would typically either say we saw your message and will reply shortly, we saw your message please look at your private messages or please send us a priate message.

you can tag them by putting teh @ infront of moderator_team if you want