topic Incorrect Billing in Get Support

Incorrect Billing

sq1 — Wed, 05 Jan 2022 06:53:51 GMT

Hi Public Mobile,

I have been billed >$100 on February 21 and March 09 without cause.

Would appreciate an Admin private messaging me so we can work this out!

Sq1

Re: Incorrect Billing

CalvinW — Wed, 29 Mar 2017 16:15:01 GMT

@sq1 You should send them a private message with your information. @Shazia_K

Re: Incorrect Billing

Mary_M — Wed, 29 Mar 2017 16:18:39 GMT

Hey @sq1,

Thank you for bringing this to our attention!

I'm sorry to hear that you may have been billed more than expected and I would be more than happy to look into it for you. Can you please follow the suggestion above and send us your phone number# via private message?

Respectfully,

Mary

Re: Incorrect Billing

sq1 — Sun, 27 Jan 2019 19:28:26 GMT

Thank you! I will not do that! Appreciate your post.

Re: Incorrect Billing

sq1 — Sun, 27 Jan 2019 19:31:25 GMT

Hi Mary

I did send a message to a moderator through a link someone provided. It should be there. Thank you for the reminder about no info on public posts! 🙂

Sue

Re: Incorrect Billing

srlawren — Sun, 27 Jan 2019 20:46:30 GMT

@sq1 wrote:
Hi Mary
I did send a message to a moderator through a link someone provided. It should be there. Thank you for the reminder about no info on public posts! 🙂
Sue

@sq1 okay I'm a bit confused. You posted about a possible billing error in March of 2017 (nearly 2 full years ago), and are just now returning to follow up? Yikes.

Re: Incorrect Billing

sq1 — Sun, 27 Jan 2019 21:15:13 GMT

Hi!!

Omg...thanks for pointing that out! I am not wanting that cleared up! That was taken care of at the time.

I was going through the posts and didn't look closely enough to that one and thought it was a current post.

Thanks so much! Duh...i'm not used to having to do this!

Sue