topic Re: Since when PM raised the price of the plan? in Get Support

Since when PM raised the price of the plan?

hardywang — Wed, 05 Jan 2022 06:53:33 GMT

I am on 90 days, Canada wide, global text, 6GB plan. I recall When I signed up the plan last year it was about $40/month in average. I have auto payment set.

I looked into 3 payments in past 9 months (since very beginning) from my credit card statement:

Sep 2016 - $135
Dec 2016 - $140
Mar 2017 - $144.64

Every new payment the price increased by some dollars. Does it seem right?

Re: Since when PM raised the price of the plan?

NDesai — Tue, 28 Mar 2017 02:07:15 GMT

@hardywang No, the plan price should not change as long as you stay on that plan. Check your payment history in your self-serve account. It will show you how much rewards are applied before tax.

Re: Since when PM raised the price of the plan?

hardywang — Tue, 28 Mar 2017 02:24:30 GMT

I am afraid the auto-payment for this month is $4 more than last payment.

Re: Since when PM raised the price of the plan?

thapager — Tue, 28 Mar 2017 02:26:00 GMT

$144.64 divided by 13% tax = $128 - $8 (add-on?) = $120 base.

Re: Since when PM raised the price of the plan?

hardywang — Tue, 28 Mar 2017 02:43:29 GMT

@thapager wrote:
$144.64 divided by 13% tax = $128 - $8 (add-on?) = $120 base.

$120 is provincial wide plan. I have Canada wide plan, plus autopay should have $6 discount.

I still don't get how it is calculated.

Re: Since when PM raised the price of the plan?

SD08 — Tue, 28 Mar 2017 03:02:38 GMT

@hardywang

Keep in mind that none of the amounts that appear in your self-serve account will include any federal or provincial taxes, whereas the amounts in your credit card statement will have tax added. Having said that, I recall some members reporting that they weren't charged tax at all for their first payment due to a glitch in PM's billing system. Subsequent payments had tax correctly added. I'm guessing that may be what happened with your September payment. In that case, you've actually been lucky in getting a small break from the tax.

Your plan's 90-day cost is $135 before tax. Here's your payment breakdown for each cycle:
Sep 2016: $135 - $0 autopay - $0 community reward + $0 HST = $135 (tax glitch)
Dec 2016: $135 - $6 autopay - $5 community reward + 13% HST = $140.12
Mar 2017: $135 - $6 autopay - $1 community reward + 13% HST = $144.64

I'm guessing you did not turn on autopay at the same time as your activation, so you missed out on the $6 autopay reward from the first cycle. Otherwise, your Dec payment would have been lower.

Re: Since when PM raised the price of the plan?

will13am — Tue, 28 Mar 2017 03:08:57 GMT

@hardywang, you missed out on the 2016 fall promotion, assuming that data >> Canada wide calling.

Re: Since when PM raised the price of the plan?

hardywang — Tue, 28 Mar 2017 13:55:53 GMT

@SDO8 wrote:
@hardywang
Keep in mind that none of the amounts that appear in your self-serve account will include any federal or provincial taxes, whereas the amounts in your credit card statement will have tax added. Having said that, I recall some members reporting that they weren't charged tax at all for their first payment due to a glitch in PM's billing system. Subsequent payments had tax correctly added. I'm guessing that may be what happened with your September payment. In that case, you've actually been lucky in getting a small break from the tax.

Your plan's 90-day cost is $135 before tax. Here's your payment breakdown for each cycle:
Sep 2016: $135 - $0 autopay - $0 community reward + $0 HST = $135 (tax glitch)
Dec 2016: $135 - $6 autopay - $5 community reward + 13% HST = $140.12
Mar 2017: $135 - $6 autopay - $1 community reward + 13% HST = $144.64
I'm guessing you did not turn on autopay at the same time as your activation, so you missed out on the $6 autopay reward from the first cycle. Otherwise, your Dec payment would have been lower.

Good catch, the communuity reward was different.

Re: Since when PM raised the price of the plan?

TheOldVR — Tue, 28 Mar 2017 14:06:38 GMT

@SD08 Well written response mate..... you need to be in Customer Service!

A certain cable and Internet company just raised my monthly bill by $10 a month to "service me better".... too bad they can't give me a response as detailed as what you've offered here!

Happy Tuesday!

@SDO8 wrote:
@hardywang
Keep in mind that none of the amounts that appear in your self-serve account will include any federal or provincial taxes, whereas the amounts in your credit card statement will have tax added. Having said that, I recall some members reporting that they weren't charged tax at all for their first payment due to a glitch in PM's billing system. Subsequent payments had tax correctly added. I'm guessing that may be what happened with your September payment. In that case, you've actually been lucky in getting a small break from the tax.

Your plan's 90-day cost is $135 before tax. Here's your payment breakdown for each cycle:
Sep 2016: $135 - $0 autopay - $0 community reward + $0 HST = $135 (tax glitch)
Dec 2016: $135 - $6 autopay - $5 community reward + 13% HST = $140.12
Mar 2017: $135 - $6 autopay - $1 community reward + 13% HST = $144.64
I'm guessing you did not turn on autopay at the same time as your activation, so you missed out on the $6 autopay reward from the first cycle. Otherwise, your Dec payment would have been lower.

Re: Since when PM raised the price of the plan?

SD08 — Tue, 28 Mar 2017 17:07:44 GMT

@TheOldVR wrote:

@SD08 Well written response mate..... you need to be in Customer Service!

A certain cable and Internet company just raised my monthly bill by $10 a month to "service me better".... too bad they can't give me a response as detailed as what you've offered here!

Happy Tuesday!

Let's see...
-I'm sitting in front of a computer
-I spend a lot of time answering customer questions & troubleshooting
-I read annoyed customers' venting
-I try to be courteous and polite
-I sometimes recommend various telecommunications products & services
-I get paid an average of $4 per month ($6 if I'm especially productive)
-I use the company's phone service when I'm relaxing

Sounds like an offshore customer service centre...
Wait...what?! How did I get here? And where's the "shore" in that offshore? Lake Ontario doesn't count!

Seriously though, @TheOldVR thanks for the compliment.

Re: Since when PM raised the price of the plan?

Chaos_Scorpio — Tue, 28 Mar 2017 18:00:17 GMT

@SDO8 wrote:

I'm guessing you did not turn on autopay at the same time as your activation, so you missed out on the $6 autopay reward from the first cycle. Otherwise, your Dec payment would have been lower.

False statement. You cannot claim autopay on the first payment, it is a manual payment thus not autopay, no autopay reward eligible... you can get it on your first renewal payment (ie your second payment if setup as autopay)

Re: Since when PM raised the price of the plan?

TheOldVR — Tue, 28 Mar 2017 18:04:08 GMT

LMAO @SD08!!!!

I'm workin off Lakeshore as slave labour too!!! Looks like we need to move to India, or Manila and make some real dough!!!

Re: Since when PM raised the price of the plan?

SD08 — Tue, 28 Mar 2017 18:08:14 GMT

@Chaos_Scorpio wrote:
@SDO8 wrote:

I'm guessing you did not turn on autopay at the same time as your activation, so you missed out on the $6 autopay reward from the first cycle. Otherwise, your Dec payment would have been lower.
False statement. You cannot claim autopay on the first payment, it is a manual payment thus not autopay, no autopay reward eligible... you can get it on your first renewal payment (ie your second payment if setup as autopay)

@Chaos_Scorpio

Actually, if you sign up for autopay right at activation, you do get the autopay reward for the first cycle. However, it does not go toward your first payment, nor does it appear under rewards. Instead, it appears on your account immediately as available funds and sits there until your next renewal. I've seen this happen in my own account. I had $6 available funds right from the start, in addition to the $6 autopay rewards. It could have come from nowhere else.

Re: Since when PM raised the price of the plan?

TheOldVR — Tue, 28 Mar 2017 18:08:49 GMT

@Chaos_Scorpio
Actually, if you sign up for autopay right at activation, you do get the autopay reward. However, it does not go toward your first payment, nor does it appear under rewards. Instead, it appears on your account immediately as available funds and sits there until your next renewal. I've seen this happen in my own account. I had $6 available funds right from the start. It could have come from nowhere else.

^^^ @SD08 @Chaos_Scorpio: Can confirm the above, same thing happened to me.

Re: Since when PM raised the price of the plan?

Chaos_Scorpio — Tue, 28 Mar 2017 19:37:12 GMT

@SDO8 wrote:
@Chaos_Scorpio wrote:
@SDO8 wrote:

I'm guessing you did not turn on autopay at the same time as your activation, so you missed out on the $6 autopay reward from the first cycle. Otherwise, your Dec payment would have been lower.
False statement. You cannot claim autopay on the first payment, it is a manual payment thus not autopay, no autopay reward eligible... you can get it on your first renewal payment (ie your second payment if setup as autopay)
@Chaos_Scorpio
Actually, if you sign up for autopay right at activation, you do get the autopay reward for the first cycle. However, it does not go toward your first payment, nor does it appear under rewards. Instead, it appears on your account immediately as available funds and sits there until your next renewal. I've seen this happen in my own account. I had $6 available funds right from the start, in addition to the $6 autopay rewards. It could have come from nowhere else.

... how is that different than what I say. The reward may show up but rewards do not apply until you are billed, so my statement is still correct.

Re: Since when PM raised the price of the plan?

SD08 — Tue, 28 Mar 2017 20:30:23 GMT

@Chaos_Scorpio wrote:
@SDO8 wrote:
@Chaos_Scorpio wrote:
@SDO8 wrote:

I'm guessing you did not turn on autopay at the same time as your activation, so you missed out on the $6 autopay reward from the first cycle. Otherwise, your Dec payment would have been lower.
False statement. You cannot claim autopay on the first payment, it is a manual payment thus not autopay, no autopay reward eligible... you can get it on your first renewal payment (ie your second payment if setup as autopay)
@Chaos_Scorpio
Actually, if you sign up for autopay right at activation, you do get the autopay reward for the first cycle. However, it does not go toward your first payment, nor does it appear under rewards. Instead, it appears on your account immediately as available funds and sits there until your next renewal. I've seen this happen in my own account. I had $6 available funds right from the start, in addition to the $6 autopay rewards. It could have come from nowhere else.
... how is that different than what I say. The reward may show up but rewards do not apply until you are billed, so my statement is still correct.

@Chaos_Scorpio

What I'm saying is, when you sign up for autopay right at activation, you do get credited the autopay reward for the first cycle, but it is used for payment of the 2nd cycle. So, the 2nd cycle's payment is reduced by $12 ($6 autopay reward from the 1st cycle + $6 autopay reward from the 2nd cycle). The $6 from the 1st cycle never gets labeled as "autopay reward" in the self-serve account - it simply appears and sits in the account as $6 available funds from day one until the renewal. At the same time, another $6 shows up under autopay rewards, which comes from the 2nd cycle reward, credited in advance. I know this is true from seeing what happened in my own account, and I'm not the only one who saw that.

Here is a screenshot of my account on Nov. 28/16, two weeks after I signed up:

This is why, whenever the question comes up, I always advise people to sign up for autopay right away at the same time as activation, not afterward, or else they'll miss out on the $6 reward from the 1st cycle (their account would show $6 under autopay, but $0 available funds and $0 balance instead of the $6 that mine had).

This is what I meant in my original statement to the OP, so it was not false. Note that In my original statement to the OP, I was not implying that the $6 would have been applied to the first payment. That is why I included the line: "Otherwise, your Dec payment would have been lower." If this is what you meant as well, then we are actually both in agreement.

Re: Since when PM raised the price of the plan?

srlawren — Tue, 28 Mar 2017 20:24:30 GMT

@Chaos_Scorpio, @SD08 -- you're both correct. The credits aren't applied to your account until your first renewal, even if you signed up for autopay during activation. This is the correct and expected behaviour.

Re: Since when PM raised the price of the plan?

srlawren — Tue, 28 Mar 2017 20:26:30 GMT

@SDO8 wrote:
This is why, whenever the question comes up, I always advise people to sign up for autopay right away at the same time as activation, not afterward, or else they'll miss out on the $6 reward from the 1st cycle (their account would show $6 under autopay, but $0 available funds and $0 balance instead of the $6 that mine had).

@SD08 FYI this part is incorrect. As long as you activate AutoPay before your first payment due date you will get the credit on the first renewal anyway.

Re: Since when PM raised the price of the plan?

SD08 — Tue, 28 Mar 2017 20:37:33 GMT

@srlawren wrote:
@SDO8 wrote:
This is why, whenever the question comes up, I always advise people to sign up for autopay right away at the same time as activation, not afterward, or else they'll miss out on the $6 reward from the 1st cycle (their account would show $6 under autopay, but $0 available funds and $0 balance instead of the $6 that mine had).

@SD08 FYI this part is incorrect. As long as you activate AutoPay before your first payment due date you will get the credit on the first renewal anyway.

@srlawren

Are you talking about the autopay reward that comes from the 2nd cycle? Yes, that can always be earned by turning on autopay anytime before the renewal occurs, obviously. But if you mean the $6 "available funds" and "balance" as seen in my screenshot, I'm not sure that's true. Have you seen someone turn on autopay after activation and have $6 appear as available funds?

Re: Since when PM raised the price of the plan?

srlawren — Tue, 28 Mar 2017 21:01:47 GMT

@SD08 I'm ~~99%~~ 100% sure about this: the system checks during the renewal process to see if you have autopay on. It doesn't care when you applied it as long as it's on when it checks. You don't have to have it enabled for the complete 90 days prior to your renewal. In fact, you can turn it off and on at will, so long as it's on when the system does it's processing. I can't confirm the exact time of day on the payment date it needs to be on by so I'd say turn it on at least the day before to be safe. Also, your suggestion of just singing up for it during activation and not worrying is a great idea and I tell people that too--but I'm almost certain it's not required.

@Shazia_K can you please correct me if I'm wrong here? 🙂 EDIT: @Mary_M confrimed what I said above; Updated my certainty from 99% to 100. 🙂