topic Re: Port number invalid in Get Support

Port number invalid

RileighKeddy — Wed, 05 Jan 2022 06:53:21 GMT

I am trying to port my Koodo prepaid number and it says it is invalid.

Re: Port number invalid

KMG — Sat, 22 Sep 2018 20:28:48 GMT

In order to port from Koodo prepaid to Public Mobile, you need to contact the Moderator Team. It cannot be done through selfserve.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/251759

Re: Port number invalid

krazykiwi — Sat, 22 Sep 2018 20:31:40 GMT

@KMG wrote:
In order to port from Koodo prepaid to Public Mobile, you need to contact the Moderator Team. It cannot be done through selfserve.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/251759

Yeah, this seems to be the norm for Koodo which is strange because my port from Telus prepaid went off without a glitch whatsoever.

Re: Port number invalid

public2 — Sat, 22 Sep 2018 21:02:47 GMT

Just got ported from koodo with no issues and I messaged yesterday! It should only take 48 hrs max since they're overloaded right now but mine was done in a day

Re: Port number invalid

will13am — Sun, 23 Sep 2018 00:10:19 GMT

@krazykiwi wrote:
@KMG wrote:
In order to port from Koodo prepaid to Public Mobile, you need to contact the Moderator Team. It cannot be done through selfserve.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/251759
Yeah, this seems to be the norm for Koodo which is strange because my port from Telus prepaid went off without a glitch whatsoever.

Koodo prepaid and Public Mobile share certain resources and because of that, customers are not able to submit number ports. I don't believe this situation applies to Telus.

Re: Port number invalid

krazykiwi — Sun, 23 Sep 2018 18:42:15 GMT

@will13am Yeah, that must be the case, we don't see any issues here with Telus ports!