topic Re: Data not working in Get Support

Data not working

Junk — Tue, 04 Jan 2022 10:16:54 GMT

Hi. my data stopped working and I had just made a payment and I need it real bad, Not sure whats going on. Please help me

Re: Data not working

computergeek541 — Thu, 04 Nov 2021 04:11:41 GMT

@Junk wrote:
Hi. my data stopped working and I had just made a payment and I need it real bad, Not sure whats going on. Please help me

Making a payment doesn't allow the resumption of data use unless all services (data, text, and vocie) were cut off for non-payment. Is that the case?

If it's only data not working, making a top up doesn't do anything other than add money to your Public Mobile account balance. You would need to do one of: buy a data add-on, perform and immedate plan change to a different plan (be care if your current plan is no longer offered), or contact Public Mobile to renew your current lan early by going to https://widget.telus.tiia.ai/publicmobile/publicmobile.html and opening a ticket with a CSA.

Re: Data not working

will13am — Thu, 04 Nov 2021 04:10:09 GMT

Please check your self serve account, does the main landing page show active status with a data bucket?

Re: Data not working

t_p — Thu, 04 Nov 2021 11:03:17 GMT

@Junk wrote:
Hi. my data stopped working and I had just made a payment and I need it real bad, Not sure whats going on. Please help me

@Junk

Do you mean make a payment to (1)renew your expired/suspended plan or (2)to buy a data add-on?

- In case (1), check if the payment has gone through in your transaction history and if the money is showing in your Available funds, click the Reactivate account if you see one or Suspend/Resume your service to get it going.(Note:If you want to renew your plan early, you'll need to ask CS as described above).

- In case (2), if you see the $$ in Available funds, that means you've not completed step 2 of the purchase. Go back to the Buy add-ons page, make your pick and pay.

Reboot your phone.

Re: Data not working

Anonymous — Thu, 04 Nov 2021 18:42:52 GMT

@Junk

go sign in to Self-Serve, to review your account history data usage and check it any left for your data.
or maybe your data not working because you have used it all up,

if you showing data left you can try to Troubleshooting,

can you try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,

and you can try to reset network settings and Changing APN Settings,

for IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit Here link,

and go Changing APN Settings On An IPhone

click Here link,

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit Here link,

and go Changing APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

and do Rebooting your phone,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

and can you try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link

or Here link

for android visit Here link ,

and do Rebooting your phone

This is quick and simple,

if you can't fix it you have to Contact Customer Support Agent by CS_Agent, and Explain your issue to they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
Click here to submit a ticket↗↗.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

please include in your message,
phone number,
account number,
account 4 digit pin,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
Check your private message inbox (click on the envelope top right of your screen)

Good Luck...

Re: Data not working

Anonymous — Thu, 04 Nov 2021 18:47:04 GMT

@Junk

for more information about Managing Your Data Usage visit Here link to save your data...

and turn off background data, to save your data.

when your data limit used all, is will be off until next renewal cycle,

at public mobile 30 day Prepaid Service No fees extra charges,

Re: Data not working

Aaron_munroe5 — Thu, 04 Nov 2021 19:27:35 GMT

As computer geek mentioned making a payment will not Renew your data plan it will just add balance to your account for bill date.if your plan ran out of data you will need to buy a data add on/switch plan or will have to wait untill your plan renews,if you have data on your plan still and did not run out and is not working try shutting your phone off and taking your SIM card out and putting it back in turn phone back on and try also make sure cellular data is turned on,if problem persists contact Csa(customer support agent) by using the bubble down below