topic Re: Changing Plans in Get Support

Changing Plans

ApothicRed — Wed, 05 Jan 2022 06:53:06 GMT

I changed my plan but when I purchased I got my old plan. When I tried to change it the option said I would lose my credit to purchased plan if I changed it. I would like the plan i chose in the first place. What can I do?

Re: Changing Plans

mimmo — Sat, 22 Sep 2018 04:15:04 GMT

Send a message to the mods. They are good about making changes when requested a couple days after errors happen.

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Toronto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, but can be up to 48 hours.
There is no need to send multiple messages.

Some good posts/reads:

Search PM-GUIDE (remove "-") to find some great posts and answers to many common questions

Re: Changing Plans

drmartin — Sat, 22 Sep 2018 04:39:41 GMT

@ApothicRed wrote:
I changed my plan but when I purchased I got my old plan. When I tried to change it the option said I would lose my credit to purchased plan if I changed it. I would like the plan i chose in the first place. What can I do?

When you purchase a new plan, it normally takes effect after your current term. This is the only way to not lose money when switching plans. So it will "renew" at the new rate and new plan. If you do switch immediately, you will lose any money you had left on the old plan.

Re: Changing Plans

drmartin — Sat, 22 Sep 2018 04:41:44 GMT

@mimmo wrote:
Send a message to the mods. They are good about making changes when requested a couple days after errors happen.

How can you get help with your account, activation, or service?
Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.
In your message please include:
PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue
Don't know your pin?--provide any 3 of the following:
Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount
How long until they reply?:
Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Toronto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, but can be up to 48 hours.
There is no need to send multiple messages.
Some good posts/reads:
Search PM-GUIDE (remove "-") to find some great posts and answers to many common questions

Dude... you didn't even ask some clarifying questions before sending them on a one-week wait to request mod help. This is why the mods can't answer for a week! We're supposed to try to help as best we can before going the "nuclear route". I'm not saying that OP doesn't need to go to the mods, but just saying that the single post they made doesn't have enough info to send them there willy nilly.

Re: Changing Plans

Anonymous — Sat, 22 Sep 2018 04:53:25 GMT

@drmartin wrote:
@mimmo wrote:
Send a message to the mods. They are good about making changes when requested a couple days after errors happen.

How can you get help with your account, activation, or service?
Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.
In your message please include:
PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue
Don't know your pin?--provide any 3 of the following:
Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount
How long until they reply?:
Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Toronto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, but can be up to 48 hours.
There is no need to send multiple messages.
Some good posts/reads:
Search PM-GUIDE (remove "-") to find some great posts and answers to many common questions

Dude... you didn't even ask some clarifying questions before sending them on a one-week wait to request mod help. This is why the mods can't answer for a week! We're supposed to try to help as best we can before going the "nuclear route". I'm not saying that OP doesn't need to go to the mods, but just saying that the single post they made doesn't have enough info to send them there willy nilly.

Dude...Dude has been here for a couple years and consistently rates in the upper echelons of Community Rewards. You're newer than I am and I'm pretty fresh-faced around here.

Settle down.

There's another user that erroneously sends people off to the mods but Dude ain't him.

Re: Changing Plans

RobertQc — Sat, 22 Sep 2018 04:54:31 GMT

@Anonymous wrote:
There's another user that erroneously sends people off to the mods but Dude ain't him.

Sorry about that 🤣🤣🤣

Re: Changing Plans

mimmo — Sat, 22 Sep 2018 04:54:47 GMT

@drmartin my understanding of the post is the wrong plan was "activated"/given, either by system error or user error. Either case only mods can make account changes. plan change requests within a day or two of payment are usually given some good will.

Other than futuredatiing a plan chang which was not requested by the orriginal poster, Did I miss something that would allow the community to solve the users issue?

Re: Changing Plans

drmartin — Sat, 22 Sep 2018 05:39:24 GMT

@Anonymous wrote:
Dude...Dude has been here for a couple years and consistently rates in the upper echelons of Community Rewards. You're newer than I am and I'm pretty fresh-faced around here.
Settle down.
There's another user that erroneously sends people off to the mods but Dude ain't him.

Did you think the OP had enough information to send them directly to a mod? I can be wrong, but I don't think it did.

Re: Changing Plans

drmartin — Sat, 22 Sep 2018 05:40:23 GMT

@mimmo wrote:
@drmartin my understanding of the post is the wrong plan was "activated"/given, either by system error or user error. Either case only mods can make account changes. plan change requests within a day or two of payment are usually given some good will.

Other than futuredatiing a plan chang which was not requested by the orriginal poster, Did I miss something that would allow the community to solve the users issue?

Yeah that very well may be the case, but I still think a couple probing questions could possibly save OP from a week of waiting for the mods. You might be right though, I just couldn't ascertain exactly what OP did from what they wrote. 😉

Re: Changing Plans

Anonymous — Sat, 22 Sep 2018 05:51:31 GMT

@drmartin wrote:
@Anonymous wrote:
Dude...Dude has been here for a couple years and consistently rates in the upper echelons of Community Rewards. You're newer than I am and I'm pretty fresh-faced around here.
Settle down.
There's another user that erroneously sends people off to the mods but Dude ain't him.
Did you think the OP had enough information to send them directly to a mod? I can be wrong, but I don't think it did.

ESL (or just not particularly great writing skills) is pretty tricky to deal with from an interpretation standpoint. The OP had some uncertainties in it for sure but in the end, either way, it goes to the mods.

I think you could have been more tactful in your own reply by your wish to steer the fact-gathering away from just the straight-to-mods reply. Rather than calling out a longer-time, well-respected, productive participant here.

Re: Changing Plans

mimmo — Sat, 22 Sep 2018 13:36:23 GMT

@drmartin feel free to probe/ ask all the questions you like if you feel that might help the poster solve their dituation. Typical reply time at the moment is 48 hours not a week. The user has service, just the wrong plan for some reason. So waiting for a mod to reply and do a plan change(which they typically will do within a couple days of renewals) is not the end of the world.