topic Re: Invalid SIM when activating in Get Support

Invalid SIM when activating

spigirl — Wed, 05 Jan 2022 06:53:01 GMT

I purchased a new SIM card today. The SIM is to be used in a GPS tracker, not a phone.

The tracker doesn't seem to be picking anything up, so I don't think they activated the SIM at the store. When I try to activate it online, I get an "invalid SIM" error.

I've tried different browsers, and clearing the history/cache. Nothing seems to work.

Any ideas?

TIA

Re: Invalid SIM when activating

Dunkman — Sat, 22 Sep 2018 01:56:45 GMT

@spigirl

Did you just pay $10 + taxes for the SIM? Did you sign up for a plan also? If you just paid for your SIM card, it should not have been activated in store.....

You tried the various browsers, clearing cache. What above incognito or private browsing mode?

Re: Invalid SIM when activating

spigirl — Sat, 22 Sep 2018 02:03:08 GMT

@Dunkman

I paid $10 for the SIM, and then $20 for data. Yes, I have tried secret mode in my browser, and am still having the issue.

Re: Invalid SIM when activating

krazykiwi — Sat, 22 Sep 2018 02:07:03 GMT

@spigirl wrote:
@Dunkman

I paid $10 for the SIM, and then $20 for data. Yes, I have tried secret mode in my browser, and am still having the issue.

So this is failing while you are trying to set up the account?

How did you purchase the $20 data, a voucher?

Re: Invalid SIM when activating

Dunkman — Sat, 22 Sep 2018 02:13:06 GMT

@spigirl

If you paid for data, you actually probably did register at the store. Did the store give you any paper work? Did the store assign a phone number? Did you register an email address?

Re: Invalid SIM when activating

NDesai — Sat, 22 Sep 2018 03:03:27 GMT

@spigirl Try inserting that sim into any unlocked phone and see if it gets signal. If it does, it is already activated.

Re: Invalid SIM when activating

mimmo — Sat, 22 Sep 2018 04:18:13 GMT

What make / model is your GPS device? Could it be a hardware issue? Can you set Apn setting on the gps? That is probably the issue.

As mentioned best think is to try it in another phone.