topic Re: Resetting my password in Get Support

Resetting my password

bigiron2008 — Wed, 05 Jan 2022 06:52:49 GMT

I forgot my password for my account and when I followed the instructions to reset it I didn't receive an email from public. It has been 20 minutes. Very frustrating. Please help.

Re: Resetting my password

Sdouglass — Fri, 21 Sep 2018 20:02:56 GMT

Hello!

Have you had the opportunity to check your spam or promotions folder?

Re: Resetting my password

KMG — Fri, 21 Sep 2018 20:05:22 GMT

Supposedly, this has been fixed. But perhaps not.

https://productioncommunity.publicmobile.ca/t5/Announcements/RESOLVED-Delay-in-receiving-Self-Serve-password-reset-email/m-p/268392

If the email doesn't arrive, contact the Moderator Team to reset your password.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/251759

Re: Resetting my password

bigiron2008 — Fri, 21 Sep 2018 20:05:43 GMT

I have checked everything and I'm certain I put in the right email address.

Re: Resetting my password

popping — Fri, 21 Sep 2018 20:08:24 GMT

@bigiron2008 wrote:
I have checked everything and I'm certain I put in the right email address.

It is time to send moderator a private message for help.

Click the following link to send a private message to Community Moderators to ask for help.
Please include your PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

Community Moderators are available from:
Monday to Friday from 9am (EDT) to 9pm (EDT)
Saturday and Sunday from 9am (EDT) to 7:30pm (EDT)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Resetting my password

will13am — Fri, 21 Sep 2018 20:57:58 GMT

Please don't harm the messenger. According to the knowledge base article, the recommendation is to contact the moderator team if the password reset email is not received after 6 hours. This lag time is extremely long, but this is what the knowledge base says to do. Most sites send a time sensitive email that expires after an hour or two. I hope the password reset link time out is much longer than 6 hours.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Community-and-Self-Serve-Accounts/ta-p/251473