topic Cant make any phone calls in Get Support

Cant make any phone calls

pugger — Wed, 05 Jan 2022 06:52:41 GMT

I just changed my plan to calling anywhere within the province. But everytime I make a local phone call it says its long distance. Can anyone please fix this asap thanks. And when I check my voice mail it says I dont have an activate plan. I have rebooted etc. Typical stuff. Isnt working. And the money has been taking out of my account already. I see it in the online bill history for this specific plan. Account says active under my account.

Re: Cant make any phone calls

will13am — Sat, 25 Mar 2017 00:43:07 GMT

@pugger, are you saying your account says you don't have a calling feature? If that is the case, then you need to engage a moderator to intervene. Please send them a private message. This knowlege base thread provides the details for how to contact a moderator.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Cant make any phone calls

pugger — Sat, 25 Mar 2017 00:45:32 GMT

Do moderators work on weekends?

Re: Cant make any phone calls

Pier — Sat, 25 Mar 2017 01:26:48 GMT

@pugger

Do moderators work on weekend?

The answer is YES. You can leave your private message now and one of them will get back to you as early as possible. Hope that issue will be solved quickly.

Yours,

Re: Cant make any phone calls

zhadj030 — Sat, 25 Mar 2017 02:17:52 GMT

In the link that @will13am the hours are mentionned there, but just like it was mentionned send them a Private Mail it's faster.

This could sound really weird but did you try adding 1 at the phone number you are calling, it could be something you might do while waiting for mods response.

Re: Cant make any phone calls

stonechucker — Sun, 26 Mar 2017 01:55:36 GMT

@pugger, is the recorded message saying long distance *may* apply, or that the call is long distance?

What happens if you dial +1 before the number?

EDIT: Original poster has marked this incorrectly as his or her solution. The OP thinks we make dumb replies.

Re: Cant make any phone calls

pugger — Sat, 25 Mar 2017 23:34:16 GMT

This wasnt the solution to press "1" but to stop these dumb replies i accepted it as solution so it stops. I had an admin fix my account.

Re: Cant make any phone calls

stonechucker — Sat, 25 Mar 2017 23:40:23 GMT

@pugger, I'm sorry you think the community responses are dumb replies. Frankly, I will be happy not to assist you in the future.

The community is here to help you, sometimes with a solution before the moderators get involved.

Not all calls in your province are local calls, HOWEVER Public Mobile includes all calls in the province at no extra cost.

furthurmore, dialling '+1' before the 10 digit number does help Alicante the 'this call maybe a long distance call'.

Re: Cant make any phone calls

will13am — Sat, 25 Mar 2017 23:43:09 GMT

@pugger wrote:
This wasnt the solution to press "1" but to stop these dumb replies i accepted it as solution so it stops. I had an admin fix my account.

@pugger, I suggest you try being a little more grateful. We are here to help, not to annoy. If you didn't need assistance, you would not have posted here.

Re: Cant make any phone calls

zhadj030 — Sat, 25 Mar 2017 23:51:06 GMT

I am sure that if we knew about this in advance we wouldn't even bother looking to your post. Congratulations that says a lot about you. Either way I won't call you names because I think that our community is way more civilized then this.
Have a good day

Re: Cant make any phone calls

4162585674 — Mon, 22 Oct 2018 13:47:10 GMT

Haven't been able to make ANY calls for two weeks .I have a 'real' low cost plan, I wonder if this is intended to get me so sign up for a higher cost plan?

Re: Cant make any phone calls

mimmo — Mon, 22 Oct 2018 14:01:31 GMT

@4162585674 what plan do you have? If the 50 minute one did you run out of minutes?

Can you provide a screenshot of ogmcedview page? (Remove personal details)

Is your plan active?

Also usually best to start your own thread not post in an old one.

Re: Cant make any phone calls

stonechucker — Mon, 22 Oct 2018 14:21:26 GMT

@4162585674, if you are on the $10 plan for 50/50 calling and SMS/MMS, you can add minutes by purchasing the $8 or $15 long distance add-ons.