topic Re: Pin Number in Get Support

Pin Number

jejenkyns — Wed, 05 Jan 2022 06:52:29 GMT

Just switched over to Koodo. I'd like to migrate my number but it is asking for a pin for validation. Among other questions. I cannot find the pin in my self serve account settings here.

Any thoughts?

Re: Pin Number

RobertQc — Fri, 21 Sep 2018 14:30:00 GMT

@jejenkyns wrote:
Just switched over to Koodo. I'd like to migrate my number but it is asking for a pin for validation. Among other questions. I cannot find the pin in my self serve account settings here.

Any thoughts?

If you NEED your public mobile pin, send a message to the mods Click this to send them a message Usually the PIN is used to identify you so make sure to include everything you know about the account, full name, address, birthday, when you signed up, account number etc. But apparently all you need is the account number, not the PIN.

Re: Pin Number

will13am — Fri, 21 Sep 2018 13:58:11 GMT

@jejenkyns, for number porting to Koodo, all you need to supply is the Public Mobile account number which is on the top right corner of the self serve account. Leave the IMEI and PIN fields blank.

Re: Pin Number

public2 — Fri, 21 Sep 2018 13:57:46 GMT

Do you mean your PM pin? It should be in your texts from when you first activated your plan unless you set one yourself

Re: Pin Number

ShawnC13 — Fri, 21 Sep 2018 13:57:47 GMT

@jejenkyns wrote:
Just switched over to Koodo. I'd like to migrate my number but it is asking for a pin for validation. Among other questions. I cannot find the pin in my self serve account settings here.

Any thoughts?

If you are at the koodo self serve portal trying to port in your number you can just use your PM account number and that is still enough to port your number.

Re: Pin Number

ninizinzu — Fri, 21 Sep 2018 14:10:25 GMT

PM account number should be fine. They don't require more information in that regards.

Re: Pin Number

jejenkyns — Fri, 21 Sep 2018 15:45:32 GMT

Just need to verify

assume its the same