topic Re: Customer Service responsiveness in Get Support

Customer Service responsiveness

platinum50 — Wed, 05 Jan 2022 06:52:27 GMT

Hello, I sent a message to the moderators team yesterday to ask about an order I accidentaly placed, getting a credit and ordering what I really intended to order instead.

Sent the message yesterday, still no response. How long does it usually take for the moderators team to reply or deal with an issue?

Thanks!!

Re: Customer Service responsiveness

krazykiwi — Fri, 21 Sep 2018 13:38:57 GMT

@platinum50 wrote:
Hello, I sent a message to the moderators team yesterday to ask about an order I accidentaly placed, getting a credit and ordering what I really intended to order instead.

Sent the message yesterday, still no response. How long does it usually take for the moderators team to reply or deal with an issue?

Thanks!!

It is taking up to 48 hrs right now, sorry they are really busy.

Re: Customer Service responsiveness

ShawnC13 — Fri, 21 Sep 2018 13:42:56 GMT

@platinum50 wrote:
Hello, I sent a message to the moderators team yesterday to ask about an order I accidentaly placed, getting a credit and ordering what I really intended to order instead.

Sent the message yesterday, still no response. How long does it usually take for the moderators team to reply or deal with an issue?

Thanks!!

We are being told response time is estimated at 48 hours. If the plan you actually want is more expensive please make sure to add these funds to your available funds balance to speed up the process. I am positive that once they get to your issue they will resolve it to your satisfaction

Re: Customer Service responsiveness

platinum50 — Fri, 21 Sep 2018 13:49:56 GMT

Yes no problem, I am ready to do that. Thanks for answering! I don't mind waiting 48 hours, was just wondering if everything was ok!!!

Re: Customer Service responsiveness

mimmo — Fri, 21 Sep 2018 14:02:58 GMT

Also when messaging mods make sure to include your account verification info ie pin or other additional info. Else they will ask you to verify and that will make the process longer

Re: Customer Service responsiveness

ninizinzu — Fri, 21 Sep 2018 14:15:09 GMT

Initial response time takes a while (48 to 72 hr) but after that, the proceeding messages are much faster. I suggest that when you message them, you include the relevant information (i.e phone number, PM account number and etc.). This way you do not end up requesting information back and forth.