topic Re: missing SIM cards and no one at Public is responding in Get Support

missing SIM cards and no one at Public is responding

da5wilsons — Wed, 05 Jan 2022 06:52:19 GMT

switching 2 phones over to Public... ordered 2 new SIM cards on sept 6th. Public has taken payment but no SIM cards have arrived. i've left 2 private messages to the team moderator 3 days ago and no one has responded. we're not really off to a great start here. it's really frustrating not being able to talk to anyone and not having anyone respond. would love some assistance from Public. hello?!

thanks,

Re: missing SIM cards and no one at Public is responding

KMG — Fri, 21 Sep 2018 00:08:26 GMT

At this point, you just have to wait for the Moderator Team to respond to your messages. Only they can issue a refund for the missing SIMs.

Re: missing SIM cards and no one at Public is responding

da5wilsons — Fri, 21 Sep 2018 00:15:37 GMT

how long does it typically take to respond? my first message was sent this past tuesday. are they always this slow?

Re: missing SIM cards and no one at Public is responding

KMG — Fri, 21 Sep 2018 00:16:26 GMT

Lately, it has been taking about 48hrs for a response, due to high volumes.

Re: missing SIM cards and no one at Public is responding

da5wilsons — Fri, 21 Sep 2018 00:19:42 GMT

thanks!

Re: missing SIM cards and no one at Public is responding

popping — Fri, 21 Sep 2018 08:27:25 GMT

@da5wilsons wrote:
how long does it typically take to respond? my first message was sent this past tuesday. are they always this slow?

Normal reponse time is up to 48 hours. Your private message 3 days ago should be close to your turn.

I sent a private message on Monday midnight EST and receved my response around Monday 5pm EST. YMMV