topic Re: Charged twice in Get Support

Charged twice

sdnbrk — Wed, 05 Jan 2022 06:52:02 GMT

Hi, I didn't use my public mobile account for a month and then when I started again on a new plan I was billed for that plan and again for another random $67. How can I fix it?

Re: Charged twice

CaNuCk07 — Thu, 23 Mar 2017 12:45:05 GMT

@sdnbrk PM is a prepaid service, so if you paid for some time and then decided to change mid term, then you technically lose whatever you had prepaid. Just a reality of using a prepaid provider, as awesome as PM is still.

I could be misunderstanding your issue, but either way, best to get in contact iwth a moderator. Send them a private message with yoru account details and they can take a look.

@Shazia_K

Re: Charged twice

Shazia_K — Thu, 23 Mar 2017 13:20:54 GMT

Hello @sdnbrk,

I'm sorry to hear about this,

Can you please send me a private message with your Public Mobile phone number?

Thanks,

Shazia

Re: Charged twice

wajdi — Thu, 23 Mar 2017 15:00:57 GMT

In this case , it is important to contcat with the Moderator (Mod). They may ask you for your phone number and other stuff which is okay. Just make sure that your texting only the Moderator and not posting your private information on the public page.

Re: Charged twice

srlawren — Thu, 23 Mar 2017 21:49:12 GMT

@sdnbrk did you maybe first reactivate and then make a plan change and apply it immediately?

Re: Charged twice

JAK100 — Sat, 23 Mar 2019 05:09:28 GMT

Hello,

On the day I signed up for my public mobile account, a double charge went through on my credit card- for an identical amount. Could this please get credited to my public mobile account?

Thanks,

Julie-Anne

Re: Charged twice

Anonymous — Sat, 23 Mar 2019 05:11:39 GMT

@JAK100 wrote:
Hello,
On the day I signed up for my public mobile account, a double charge went through on my credit card- for an identical amount. Could this please get credited to my public mobile account?

Thanks,
Julie-Anne

@JAK100

How long ago was this?

You will need the moderator to do that for you though.

Send ONE (1) private message to them here and you'll get a reply with a form back to fill out identifying information.

Depending on your notification settings, you would get an email notifying you of this reply. Don't reply to the email. Get back here and see a red blob over the little envelope in the upper right of your screen and click on it to see the message.

Then after the verification hopefully they will get back to you as soon as they can between M-F 8am-00 (ET) and Sat-Sun 8am-10pm (ET). But it could be up to a couple days.

Re: Charged twice

hairbag1 — Sat, 23 Mar 2019 05:13:25 GMT

@JAK100 wrote:
Hello,
On the day I signed up for my public mobile account, a double charge went through on my credit card- for an identical amount. Could this please get credited to my public mobile account?

Thanks,
Julie-Anne

You should relly start a new thread as this one is several weeks old. If you want to start a new one, you'll have more people looking at it...better chance for resolution.