topic Re: Issue porting out to Rogers in Get Support

Issue porting out to Rogers

khatabadi — Wed, 05 Jan 2022 06:51:56 GMT

I have requested to port my number from Public Mobile to Rogers. Despite the fact that my plan with Public Mobile should be active until May, my number has been suspended after the porting request. What is the best course of action now to keep my previous number with Public Mobile and port it out to Rogers?

I have talked with Rogers and they asked me to talk with Public Mobile for this issue.

Re: Issue porting out to Rogers

SD08 — Wed, 22 Mar 2017 20:30:09 GMT

Normally, a port is done from the new carrier. However, if Rogers says something is blocking it from Public Mobile's end then you should send a private message with your phone number to a moderator to look at your account. How to contact moderators:
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Contacting-our-Community-Moderators/ta-p/76452

Just make sure you don't cancel your Public Mobile account before your port is complete, or the port will definitely fail.

Re: Issue porting out to Rogers

ShawnC13 — Wed, 22 Mar 2017 20:33:32 GMT

@SD08, this port is being done by the new provider. This member is asking to port his PM number out to Rogers not in from Rogers. @khatabadi, as SD08 stated you are best to private message a mod and get this looked into ASAP I will tag a mod and you can click their name and send them a message. They will need your phone number and probably your SIM card number, and explain what issues you are having. @Mary_M are you around to look into this for this person

Re: Issue porting out to Rogers

SD08 — Wed, 22 Mar 2017 20:38:40 GMT

@ShawnC13 wrote:
@SD08, this port is being done by the new provider. This member is asking to port his PM number out to Rogers not in from Rogers. @khatabadi, as SD08 stated you are best to private message a mod and get this looked into ASAP I will tag a mod and you can click their name and send them a message. They will need your phone number and probably your SIM card number, and explain what issues you are having. @Mary_M are you around to look into this for this person

Yes, the port is being done from Public Mobile to Rogers. I wasn't suggesting it was done by PM.

Re: Issue porting out to Rogers

ShawnC13 — Wed, 22 Mar 2017 20:44:40 GMT

Oh ok your original post could have been read that it was the other way

This made it sound like you were saying that it was a port in from Rogers , with the Normally and However wording starting the sentences

Re: Issue porting out to Rogers

SD08 — Wed, 22 Mar 2017 20:49:41 GMT

@ShawnC13

Ok. Perhaps I should have worded it more clearly:

"Normally, a port is done from the new carrier (i.e. Rogers). However, if Rogers says something is blocking it from Public Mobile's end then you should send a private message with your phone number to a moderator to look at your account."

Re: Issue porting out to Rogers

TheOldVR — Fri, 24 Mar 2017 17:59:39 GMT

Leaving PM to go to Rogers?

Sorry to hear......

Re: Issue porting out to Rogers

stonechucker — Sun, 26 Mar 2017 00:22:29 GMT

@khatabadi, because you requested the port via Rogers, it makes complete sense that your account is suspended, assuming the port completes. Also, your account will no longer be active until May, as the port cancels your account, and no refund will be provided.