topic Re: Not receiving texts from Rogers customers in Get Support

Not receiving texts from Rogers customers

abenjamin — Wed, 05 Jan 2022 06:51:47 GMT

Just noticed a few days ago that I've been unable to receive any texts from people specifically on Rogers. I've tested, and am able to receive texts from people on Telus, Bell, Fido, and people on Rogers are able to get my texts, but I don't get anything back. Nothing's changed plan or device wise to make this happen, so I'm wondering if it's an issue with my account or an issue on one of Public Mobile's or Rogers' end.

Has anyone else been experiencing the same issue?

Re: Not receiving texts from Rogers customers

will13am — Wed, 22 Mar 2017 00:15:34 GMT

I have no problems with sending or receive text from Rogers service. Just did a test right now.

Re: Not receiving texts from Rogers customers

abenjamin — Wed, 22 Mar 2017 00:16:55 GMT

Thanks for checking, I assume that would mean it's something specific to my account then.

Re: Not receiving texts from Rogers customers

Luddite — Wed, 22 Mar 2017 00:27:59 GMT

Ask a moderator to look at your account, especially if you ported a Rogers number to Public Mobile. Send any one of them a private message ( @Mary_M for example) with your phone number and an explanation. Coverage is currently: Mon-Thursday 9am(EST) to 9pm(EST) and Friday, Saturday, and Sunday from 9am(EST) to 5:30pm(EST).

Maybe you annoyed Rogers?

While you are waiting for a response, just double check you have not blocked those individual numbers.

Re: Not receiving texts from Rogers customers

abenjamin — Wed, 22 Mar 2017 00:39:27 GMT

Thanks for the suggestions @Luddite. Not a former Rogers customer, didn't port from them, and the people I've tried to text on Rogers are family and the girlfriend, so definitely not blocked 🙂 I've messaged a moderator per your recommendation.

An oddity is that I realized I've received MMS messages and the text portion that comes with them, just not normal SMS messages.

Re: Not receiving texts from Rogers customers

will13am — Wed, 22 Mar 2017 00:57:38 GMT

@abenjamin wrote:
Thanks for the suggestions @Luddite. Not a former Rogers customer, didn't port from them, and the people I've tried to text on Rogers are family and the girlfriend, so definitely not blocked 🙂 I've messaged a moderator per your recommendation.

An oddity is that I realized I've received MMS messages and the text portion that comes with them, just not normal SMS messages.

This is quite the oddity. Usually issues are with MMS, not SMS. Hopefully, the moderators can get to the bottom of this issue for you.

Re: Not receiving texts from Rogers customers

Raven_Jet — Wed, 22 Mar 2017 12:41:18 GMT

That's strange, have you tried to see if it is just one Rogers customer you don't receive texts from? Did you accidentally block them?

I can receive texts from all Canadian providers.

Re: Not receiving texts from Rogers customers

ShawnC13 — Wed, 22 Mar 2017 13:24:05 GMT

@Raven_Jet wrote:
That's strange, have you tried to see if it is just one Rogers customer you don't receive texts from? Did you accidentally block them?

I can receive texts from all Canadian providers.

@Raven_Jet, from a post above the OP made

people I've tried to text on Rogers are family and the girlfriend, so definitely not blocked

Re: Not receiving texts from Rogers customers

neilselden — Wed, 22 Mar 2017 13:48:40 GMT

Hi,

I had a similar problem, except that I could not receive MMS messages from Bell subscribers.

It happened after I had been away for a week, and allI needed to do was a SIM reset:

Power off
Remove SIM
Wait ten minutes
Re-insert SIM
Power on
Success!

I am guessing that when I returned to Canada, my phone did not properly register/connect to the PM network. But a SIM reset, I think, forced a clean connection.

Hope this helps,

Neil

Re: Not receiving texts from Rogers customers

abenjamin — Wed, 22 Mar 2017 15:34:21 GMT

Thanks to all for your suggestions, the problem somehow resolved itself this morning all on its own though! Not sure how, but I'm fine with it!

Re: Not receiving texts from Rogers customers

neilselden — Wed, 22 Mar 2017 15:57:54 GMT

Great news!

Cheers,

Neil

Re: Not receiving texts from Rogers customers

chillpills — Fri, 20 Mar 2020 13:10:23 GMT

@abenjamin I am not too sure about that. I am still not receiving texts. All the messages from yesterday came in this morning but I am not getting messages that people sent this am. I don't think it has self resolved yet