topic Re: Message from PM in Get Support

Message from PM

tqlam — Wed, 05 Jan 2022 06:51:38 GMT

Today, my wife phone keeps getting message from PM about her data is exhausted, your based plan has expired, you are roaming on a partner network in the USA, you phone has been reported lost or stolen, and your account has been suspended due to fraudulent activity, etc.

I just signed in PM account, and her payment was done in Feb 13, and her next payment is May 13, and she's on the $120/90 days 12 GB plan. A in the last few weeks, she just used less a GB since Feb 13.

Does anyone here know what's going on?

Thanks!

Re: Message from PM

SD08 — Tue, 21 Mar 2017 21:51:42 GMT

If your PM self-serve account looks okay, and there is no interruption in your services, then the messages are probably just glitches. Otherwise, if you see anything that's not as it should be, or if you're worried, I would suggest sending a message to a moderator with the phone number involved to inquire why your wife is getting those messages. How to contact moderators:
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Contacting-our-Community-Moderators/ta-p/76452

Re: Message from PM

Shutdown — Tue, 21 Mar 2017 22:13:41 GMT

How do you know the texts came from PM and not a fake one? Does the text have a link in it?

Re: Message from PM

will13am — Tue, 21 Mar 2017 22:42:51 GMT

I notice that SMS from PM comes from 100 and 611. If the source is anything other than that, it is probably spam. I susopect the sender ID can be spoofed. It is best to cross check with actual account status.

Re: Message from PM

srlawren — Wed, 22 Mar 2017 15:35:18 GMT

@Mary_M could you please connect with @tqlam to look into this? It sounds like there may be an account glitch with his wife's account that's leading to these erroneous notifications.

Re: Message from PM

Mary_M — Wed, 22 Mar 2017 15:38:16 GMT

Of course I can @srlawren

Hey @tqlam,.

Can you please provide me with your phone number via private message ? I will look into this for you and confirm your account status.

Thank you 🙂

Mary

Re: Message from PM

srlawren — Wed, 22 Mar 2017 15:40:59 GMT

@Mary_M awesome, thank you!

Re: Message from PM

tqlam — Thu, 23 Mar 2017 00:36:59 GMT

Hi Mary,

I just sent you a private message.

Thank you.

Re: Message from PM

Mary_M — Thu, 23 Mar 2017 13:27:52 GMT

Thank you @tqlam,

Your message has been received - please view my reply 🙂

Mary