topic Re: Cannot send/receive text messages. in Get Support

Cannot send/receive text messages.

anthrskywlkr — Wed, 05 Jan 2022 06:51:01 GMT

Hey Guys!

I activated a $20 text only plan with Public Mobile, on Sept 3rd, my account is active and the phone is working, however I am not able to Send or Receive text messages... I have tried the SIM in another phone, still not working.....

Re: Cannot send/receive text messages.

KMG — Wed, 19 Sep 2018 15:56:30 GMT

Do you mean the $20 talk only? https://www.publicmobile.ca/en/on/plans/20unlimitedtalk

I don't think there's a text only plan.

Texting is not possible with a talk only plan. You would need to upgrade to the $25 talk/text plan (https://www.publicmobile.ca/en/on/plans/25unlimitedtalk-text).

Re: Cannot send/receive text messages.

will13am — Wed, 19 Sep 2018 16:01:39 GMT

@KMG wrote:
Do you mean the $20 talk only? https://www.publicmobile.ca/en/on/plans/20unlimitedtalk
I don't think there's a text only plan.

Texting is not possible with a talk only plan. You would need to upgrade to the $25 talk/text plan (https://www.publicmobile.ca/en/on/plans/25unlimitedtalk-text).

In the plan builder, you can build a text only plan. @anthrskywlkr, please login to the self serve portal and confirm the plan features.

Re: Cannot send/receive text messages.

austinhuang — Wed, 19 Sep 2018 16:17:01 GMT

You might have not properly set up Messaging Center / SMSC on your phone. See here.

If it's not device issue, check your account status or Ask a moderator (Can take up to 48 hrs, 1 message at a time).

If this solves your question, please select my reply as Solution!

Re: Cannot send/receive text messages.

anthrskywlkr — Wed, 19 Sep 2018 16:17:56 GMT

I am aware that the $20 talk only plan does not include texting...

I built my own plan for texting only, and confirmed all of my plan details before posting to the community..

Re: Cannot send/receive text messages.

anthrskywlkr — Wed, 19 Sep 2018 16:26:39 GMT

I double checked the SMSC and it is set to the correct number, I will have to contact a moderator I guess!

Thank you!

Re: Cannot send/receive text messages.

krazykiwi — Wed, 19 Sep 2018 17:03:22 GMT

@anthrskywlkr wrote:
I double checked the SMSC and it is set to the correct number, I will have to contact a moderator I guess!

Thank you!

So are you saying it never worked or it was working than stopped?

Re: Cannot send/receive text messages.

anthrskywlkr — Wed, 19 Sep 2018 17:24:46 GMT

It has never worked, in any device!