topic Re: Your account has been suspended. Make a payment to reactivate your current plan. in Get Support

Your account has been suspended. Make a payment to reactivate your current plan.

Blove239 — Wed, 05 Jan 2022 06:51:01 GMT

Hello PM forum,

My previous credit card did not go through on the date of autopay. Unfortuneately my account expired and became suspeneded. After making a payment with another credit card yesterday (Mar 16), it is still suspended a day later. What do I need to do to get my account working ASAP? Please let me know if there is anything I need to do.

Thank you,

Brandon

Re: Your account has been suspended. Make a payment to reactivate your current plan.

Mary_M — Fri, 17 Mar 2017 17:17:01 GMT

Hey @Blove239,

Thank you for reaching out to us!

I'm really sorry to hear that your services have suspended. I understand how frustrating it can be but you've come to the right place for help 🙂 Can you please send me your phone number via private message ? I will then provide you with an authentication link and we'll get this sorted.

Respectfully,

Mary