topic Re: New user - data not working in Get Support

New user - data not working

arora1307 — Wed, 05 Jan 2022 06:51:00 GMT

Hi everyone. I just signed up for Public mobile today. I am able to make calls but data is not working. I am not able to check emails and do anything that requires data. Could you please help. Cheers,

Re: New user - data not working

KMG — Wed, 19 Sep 2018 14:40:36 GMT

This is most likely an issue with your phone rather than PM service. What type of phone are you using? You should check the APN settings to make sure they are correct.

https://apn-canada.gishan.net/en

Re: New user - data not working

arora1307 — Wed, 19 Sep 2018 14:43:23 GMT

Thanks a lot! I have an iPhone 4S. I verified phone IMEI before signing up for service. It was supported on Public mobile network.

Let me try the link you have shared.

🙂

Re: New user - data not working

stonechucker — Wed, 19 Sep 2018 15:08:43 GMT

Hey @arora1307, the iPhone 4s is a tough one.... I found this link for you:

https://apn-canada.gishan.net/en/apn/public-mobile/apple-iphone-4s

Re: New user - data not working

srlawren — Wed, 19 Sep 2018 16:20:23 GMT

@stonechucker wrote:
Hey @arora1307, the iPhone 4s is a tough one.... I found this link for you:
https://apn-canada.gishan.net/en/apn/public-mobile/apple-iphone-4s

@stonechucker someone needs to tell gishan that PM does not operate a 2G network!

@arora1307 as @stonechucker noted, 4S and older require a special prodedure that I don't recall (as I'm not an iPhone guy). I'm tagging @Luddite and @Rockdaddy22 in hopes that one of them can point you in the right direction.

Re: New user - data not working

stonechucker — Wed, 19 Sep 2018 16:34:18 GMT

@srlawren, oops... I too am not an iPhone user (now), and I didn't read the details of that link today. My Bad 😞

Re: New user - data not working

arora1307 — Wed, 19 Sep 2018 17:05:36 GMT

Thanks Everyone, you all have been very helpful. But looks like I am in a tough nut. Tried to change settings and all but nothing worked yet. Let's see if some new ideas come up to get this going. Hope I don't end up wasting this month's plan fees.

Re: New user - data not working

srlawren — Wed, 19 Sep 2018 17:32:50 GMT

@arora1307 I thought someone would have chimed in with the procedure by now but I did a search and found it for you. Connect your phone to WiFi and then browse to http://unlockit.co.nz/unlockit/ in Safari on your phone. Choose Public Mobile and then follow the prompts and it will set up your APN.

Here are some reference threads:

https://productioncommunity.publicmobile.ca/t5/Discussions/iphone-4-and-public-mobile/m-p/96552/highlight/true#M26949.

https://productioncommunity.publicmobile.ca/t5/Discussions/Question-RE-Setting-Up-APN-Settings-on-an-Iphone-4-using-www/m-p/237447

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Help-needed-setting-up-APN-in-iphone-4s/m-p/29409/highlight/true#M4017

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Can-t-activate-data/m-p/136029/highlight/true#M10566

There are many more if you search the community for "unlockit"

Re: New user - data not working

Rockdaddy22 — Wed, 19 Sep 2018 20:33:06 GMT

@srlawren wrote:
@arora1307 I thought someone would have chimed in with the procedure by now but I did a search and found it for you. Connect your phone to WiFi and then browse to http://unlockit.co.nz/unlockit/ in Safari on your phone. Choose Public Mobile and then follow the prompts and it will set up your APN.

Here are some reference threads:

https://productioncommunity.publicmobile.ca/t5/Discussions/iphone-4-and-public-mobile/m-p/96552/highlight/true#M26949.

https://productioncommunity.publicmobile.ca/t5/Discussions/Question-RE-Setting-Up-APN-Settings-on-an-Iphone-4-using-www/m-p/237447

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Help-needed-setting-up-APN-in-iphone-4s/m-p/29409/highlight/true#M4017

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Can-t-activate-data/m-p/136029/highlight/true#M10566

There are many more if you search the community for "unlockit"

Great advice 🙂

Please try the unlockit site and let us know if it helps.

Re: New user - data not working

arora1307 — Thu, 20 Sep 2018 00:02:52 GMT

Hi friends, thanks again for being a great help.

Tried what's possible from you all have suggested but for some reason, my phone data doesn't connect. Not sure what else can I do. I think it's because my phone is pretty old and it's wifi doesn't work. So I don't have a way to use unlockit.co.nz.

I have a backup Redmi 4 from India. Does anyone of you have India if it will be supported? I tried putting public mobile sim in this but doesn't show any network. Any suggestions? Thanks a lot again,

Re: New user - data not working

Rockdaddy22 — Thu, 20 Sep 2018 00:08:19 GMT

@arora1307 wrote:
Hi friends, thanks again for being a great help.

Tried what's possible from you all have suggested but for some reason, my phone data doesn't connect. Not sure what else can I do. I think it's because my phone is pretty old and it's wifi doesn't work. So I don't have a way to use unlockit.co.nz.

I have a backup Redmi 4 from India. Does anyone of you have India if it will be supported? I tried putting public mobile sim in this but doesn't show any network. Any suggestions? Thanks a lot again,

https://willmyphonework.net

You can check this to see if your phone works.

Re: New user - data not working

Dunkman — Thu, 20 Sep 2018 00:12:57 GMT

@arora1307

You could try a factory reset of your iphone or the other backup phone to see whether it would work with public mobile.

Re: New user - data not working

arora1307 — Thu, 20 Sep 2018 00:14:41 GMT

Thanks, it says Redmi 4 is supported. But I am not able to connect to the network.

Re: New user - data not working

srlawren — Thu, 20 Sep 2018 00:14:50 GMT

@arora1307 wrote:
Hi friends, thanks again for being a great help.

Tried what's possible from you all have suggested but for some reason, my phone data doesn't connect. Not sure what else can I do. I think it's because my phone is pretty old and it's wifi doesn't work. So I don't have a way to use unlockit.co.nz.

I have a backup Redmi 4 from India. Does anyone of you have India if it will be supported? I tried putting public mobile sim in this but doesn't show any network. Any suggestions? Thanks a lot again,

@arora1307 It looks like the Indian-market Redmi 4 sadly will not work with Public Mobile. Actually, it *may* work for data but only in areas where there is LTE band 5 coverage, and band 5 is a suplmental band so not too prevalent. This phone is missing the crucial 850MHz and 1900MHz 3G network frequencies, as well as the primary LTE band, band 4 (and other helpful bands like 2 and 7) so it really is virtually useless with Public Mobile (and Koodo, Telus, Virgin, Lucky, and Bell). It will work on Rogers, Fido and Chatr using Rogers' 2G GSM network, but the data will be painfully slow.

Re: New user - data not working

Rockdaddy22 — Thu, 20 Sep 2018 00:15:16 GMT

You could definitely try that but I don’t think it’ll work. It seems iPhones of a certain age aren’t loaded with the proper apn for PM. You need to load it manually unfortunately.

Re: New user - data not working

srlawren — Thu, 20 Sep 2018 00:18:21 GMT

@Rockdaddy22 wrote:
You could definitely try that but I don’t think it’ll work. It seems iPhones of a certain age aren’t loaded with the proper apn for PM. You need to load it manually unfortunately.

@Rockdaddy22 iPhone too old for the APN and with broken Wi-Fi needed to set it, and a backup phone from the wrong market--talk about a string of bad device luck eh? 😞

Re: New user - data not working

Rockdaddy22 — Thu, 20 Sep 2018 00:19:28 GMT

I know, that sucks 😞 I wish we could do more to help.

Re: New user - data not working

arora1307 — Thu, 20 Sep 2018 00:19:49 GMT

Oh okay, now this makes sense. Thanks for sharing insights on the frequency range. I just migrated from Chatr to Public today and Redmi 4 was not supported on their network either.

Looks like I have no option other than buying a new phone. In job transition, so wanted to avoid this unnecessary expense but guess no way out.

Thanks so much all of you,

Re: New user - data not working

srlawren — Thu, 20 Sep 2018 00:22:09 GMT

@arora1307 sorry we didn't have better news. 😞 Best of luck with your new position!

Re: New user - data not working

arora1307 — Thu, 20 Sep 2018 00:25:02 GMT

I am surprised to see that this community is very helpful. Usually online forums are pretty laid back.

Just one last thing, does anyone know how to contact Public mobile. Can I postpone the current plan which I just activated today morning. So I could use it next month after getting a new phone. And for now I stay with Chatr.