topic Re: Notifications regarding AutoPay in Get Support

Notifications regarding AutoPay

stonechucker — Wed, 05 Jan 2022 06:50:56 GMT

Hey everyone, I'm sorry I have to ask this, I can't seem to find anything via searching, or reading various posts, and I'm sure I've seen the answer before --- I just can't find it!!

I just went throught a successful AutoPay overnight, but I didn't receive any notifications regarding it happening. For example, I expected a txt or email from Public Mobile as a reminder to say it's going to happen, and/or a txt or email to say it has been completed. I didn't get either of them.

Am I wrong to expect this (getting notifications), or should I only be concerned if I get a notification ??

I'm really sorry if this has been answered before, I just can't find it via search 😞 I love to search!

Re: Notifications regarding AutoPay

SD08 — Fri, 17 Mar 2017 16:39:47 GMT

I did receive a text message from PM around noon on the day of my successful renewal. You might be getting it soon.

EDIT: I just checked my message history. In fact, there are three texts I received around my renewal date of Feb.13.

Feb.10 at 12:06pm, three days before my renewal date:
Public Mobile here. Just a heads up, your payment is due on Feb.13. If you're on Autopay or have already paid, please ignore this message.

Feb.13 at 12:03pm, after successful renewal:
Congrats! Rewards have been applied to your account: $x friend referrals, $x Autopay, $x Community, $x Loyalty. More info at publicmobile.ca/selfserve

Feb.13 at 12:06pm, after successful renewal:
Public Mobile here. Thank you for your payment. Your plan has been successfully renewed! Let's keep the conversation going.

Re: Notifications regarding AutoPay

CaNuCk07 — Fri, 17 Mar 2017 15:59:51 GMT

I definitely received t exts, two of them i think, cant remember why two but there were two!

Re: Notifications regarding AutoPay

TheOldVR — Fri, 17 Mar 2017 16:01:06 GMT

@stonechucker - same question... look forward to the response.

Re: Notifications regarding AutoPay

xCameron94x — Fri, 17 Mar 2017 16:04:02 GMT

I received a text a few hours after my auto pay if I remember correctly.

Re: Notifications regarding AutoPay

will13am — Fri, 17 Mar 2017 16:17:05 GMT

I get notifications for upcoming renewal as well as successful renewal.

Re: Notifications regarding AutoPay

stonechucker — Fri, 17 Mar 2017 16:35:52 GMT

Thanks everyone! I just got the success txt at 12:02 EDT. I just jumped the gun I guess.

I *may* have got one before autopay, and ignored it, but I only have one message at this time from 611.

Re: Notifications regarding AutoPay

xCameron94x — Fri, 17 Mar 2017 17:42:33 GMT

i got one before auto pay too, just saying that I have a payment coming up. But it just tells me if I have auto pay to disregard the message