topic Re: Can't receive calls or texts after porting in Get Support

Can't receive calls or texts after porting

Raknirok — Wed, 05 Jan 2022 06:50:53 GMT

Help it's been over 24 hours

Re: Can't receive calls or texts after porting

Dunkman — Wed, 19 Sep 2018 02:08:30 GMT

If you are porting from a mobile line, it should have ported within 2-3 hours. If it is a landline or VOIP, then 1-2 days.

You likely need to contact moderator to help complete port. Expect 1-2 days wait.

send a private message through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please include in the private message your phone number, your account number and PIN code.

Re: Can't receive calls or texts after porting

ShawnC13 — Wed, 19 Sep 2018 02:08:57 GMT

@Raknirok wrote:
Help it's been over 24 hours

Your port is stuck. You will need to contact the mods. The current response time is around 48 hours. In the meantime your old SIM is probably fully functional, i would try it in your phone and use that until your port is completed.

To send a private message to a moderator click this link.

In your message please include:

PM Phone Number

4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)

account number

date of birth

complete address listed on account with postal code

email address on account

most commonly called numbers

alternate number listed on the account

last payment date and amount

last 4 digits of the credit card

Detailed explanation

Community Moderators are available from Monday-Friday 9am(Eastern) to 9pm(Eastern) and Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators

Re: Can't receive calls or texts after porting

MJN — Wed, 19 Sep 2018 13:38:50 GMT

Try restarting the phone if it is still not working contact the mod_team.

Re: Can't receive calls or texts after porting

kwarner — Wed, 19 Sep 2018 14:09:15 GMT

you likely have a temp number given to you. this happened to me. Visit local walmart to have them call help desk & persue issue