topic Re: Reactivating My Account in Get Support

Reactivating My Account

xvcrimsajadevx — Wed, 05 Jan 2022 06:50:46 GMT

Hello!

I was a customer previously, but had to cut my service due to financial constraints. I am now looking to reactivate my account, but logging into self-service says that my log-in is disabled. Is there a way I can get this rectified? I still have my original SIM card.

Re: Reactivating My Account

RobertQc — Wed, 19 Sep 2018 00:58:17 GMT

@xvcrimsajadevx wrote:
Hello!

I was a customer previously, but had to cut my service due to financial constraints. I am now looking to reactivate my account, but logging into self-service says that my log-in is disabled. Is there a way I can get this rectified? I still have my original SIM card.

Depends how long it has been. After 90 days its not possible. You will need a new sim and account

Re: Reactivating My Account

ShawnC13 — Wed, 19 Sep 2018 01:01:15 GMT

@xvcrimsajadevx wrote:
Hello!

I was a customer previously, but had to cut my service due to financial constraints. I am now looking to reactivate my account, but logging into self-service says that my log-in is disabled. Is there a way I can get this rectified? I still have my original SIM card.

If it had been over 90 days your account has been closed. You will need a new SIM card and when activating it you will need to pick a new phone number as after 90 days of the account being suspended you lose your number

Re: Reactivating My Account

xvcrimsajadevx — Wed, 19 Sep 2018 01:30:31 GMT

Great. Thanks for the info!