topic Re: Data not working in Get Support

Data not working

jmg123 — Wed, 05 Jan 2022 06:50:11 GMT

Hi PM Community,

I just got a PM SIM and everything works fine except data. This is not the first time I have inserted a PM SIM, last time I tried and it worked. I have done everything from resetting network settings and rebooting my iPhone 6S. There is no profiles in the Generals Settings. As well, my iOS is updated and the carrier is shown as Public Mobile 33.0. I also inserted into another iphone and it works.

If anyone can help me figure out what’s wrong with the settings/software, it would be much appreciated!

I have attached my mobile data settings.

Re: Data not working

Dunkman — Tue, 18 Sep 2018 03:11:04 GMT

@jmg123

You likely need to check the APN Settings. Go to https://apn-canada.gishan.net/. Select the brand and model of your phone, select Public Mobile. After doing so, you will be provided with the exact APNs required for your phone on Public Mobile network. That usually works afterwards.

Re: Data not working

SD08 — Tue, 18 Sep 2018 03:11:04 GMT

According to this site, the setting should be sp.mb.com.

Sometimes it's easier to create a new APN setting rather than edit an existing one.

Re: Data not working

jmg123 — Tue, 18 Sep 2018 03:56:16 GMT

Thank you guys for your response.

I tried that and it didn't work too. I can only Edit APN settings, not sure on how to create a new one on iOS.

Re: Data not working

ShawnC13 — Tue, 18 Sep 2018 04:11:20 GMT

@jmg123 wrote:
Thank you guys for your response.

I tried that and it didn't work too. I can only Edit APN settings, not sure on how to create a new one on iOS.

If you can edit try and get these settings in

Re: Data not working

Shapla001 — Tue, 18 Sep 2018 05:38:36 GMT

https://www.youtube.com/watch?time_continue=1&v=hmH6REhKSFM

Re: Data not working

jmg123 — Wed, 19 Sep 2018 00:56:58 GMT

I tried this and it's still the same "Could not activate mobile data network"

Re: Data not working

jmg123 — Wed, 19 Sep 2018 03:11:10 GMT

@CS_Agent Can anyone from the team please help me? I have also sent a private message.

Re: Data not working

Dunkman — Wed, 19 Sep 2018 03:20:46 GMT

@jmg123

Unfortunately, the moderator team waits are about 48 hours recently. Hopefully, you will get a response within next 24 hours.

As you wait for the moderators, you could try a network or factory reset. Then recheck the APN settings.

Re: Data not working

Jarvar — Sat, 22 Sep 2018 16:47:09 GMT

I don't know if it makes any difference but my iphone automatically defaulted to

an APN of isp.mb.com

If you can’t edit the setting you might need to reset it first.

Re: Data not working

AJbr0 — Tue, 23 Oct 2018 17:45:39 GMT

@CS_Agent I have the exact same problem as this. My data worked fine last month. I ran out of data, topped up my account, and even though it says my data is active on my account, it's not working. I've been into Public Mobile assistants in a store, my APN is fine and there are no profiles installed. It worked fine last month, but it's not working this month.
Please assist. I spent $50 on data and I can't use it. No one seems to want to help me with this, and if I need to I will change to a different provider.

Re: Data not working

Anonymous — Tue, 23 Oct 2018 17:49:05 GMT

@AJbr0 wrote:
@CS_Agent I have the exact same problem as this. My data worked fine last month. I ran out of data, topped up my account, and even though it says my data is active on my account, it's not working. I've been into Public Mobile assistants in a store, my APN is fine and there are no profiles installed. It worked fine last month, but it's not working this month.
Please assist. I spent $50 on data and I can't use it. No one seems to want to help me with this, and if I need to I will change to a different provider.

Try enabling the lost/stolen feature, log out, wait a few minutes, disable it, log out, restart phone and see what happens.

Re: Data not working

Jarvar — Tue, 23 Oct 2018 17:51:56 GMT

Welcome to Public Mobile @AJbr0

I am sorry to hear about your frustations.

Hopefully the community members here can help you find a resolution to your problem.

Just for your information.

If you need to contact the Moderato Team directly, it's best to send them a private message with your account information and a detailed description of your issue.

To send a private message to a moderator click this link. In your message please include:

- PM Phone Number

- 4 digit PIN (or at least 3 of the following to verify your identity)

- account number

- date of birth

- complete address listed on account with postal code

- email address on account

- most commonly called numbers

- alternate number listed on the account

- last payment date and amount

- last 4 digits of the credit card

-Detailed explanation

Community Moderators are available from Monday-Friday 9am(Eastern) to 9pm(Eastern) and Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators

Re: Data not working

pmelchiorre — Fri, 23 Nov 2018 21:51:14 GMT

Hi PM services.

I have a galazy S3 phone and the data has not worked when i registered and paid for your mobile service.Please turn on my data. I have paid two months for the data service which does not work on my phone .

thank you

Re: Data not working

mimmo — Fri, 23 Nov 2018 21:52:56 GMT

@pmelchiorre first check that you have data in your plan. Second check your Apn stettings.

Third try your sim in another phone again check Apn settings.

Re: Data not working

pmelchiorre — Fri, 23 Nov 2018 21:58:12 GMT

Mimmo ,

thank you for your quick response. I have a 5g data plan and the sim card works on other phones. The settings are on to connect to data .

Re: Data not working

Anonymous — Fri, 23 Nov 2018 22:00:23 GMT

@pmelchiorre wrote:
Hi PM services.

I have a galazy S3 phone and the data has not worked when i registered and paid for your mobile service.Please turn on my data. I have paid two months for the data service which does not work on my phone .

thank you

You've been having this problem for 2 months?!

As mimmo_L said.

Edit: Are you possibly running Android 8.1?

Re: Data not working

srlawren — Fri, 23 Nov 2018 22:08:59 GMT

@pmelchiorre because your data works when you put your SIM card in another phone, there is nothing wrong with the service, but rather the issue is with your phone. Can you verify your APN settings? Please follow the steps here https://apn-canada.gishan.net/en/apn/public-mobile/samsung-i9300i-galaxy-s3-neo

Re: Data not working

bigmouth2015 — Sun, 25 Nov 2018 06:02:14 GMT

Same experience. Bought the $50 plan today. I should have 8.5GB of data. However, there is no data at all now; phone number was ported from Chatr to PM. We can text and call, but just no data.

What was the solution to your problem because the same is happening to me? Is the problem with our phone or is it with PM service?

Re: Data not working

Anonymous — Sun, 25 Nov 2018 06:08:58 GMT

@bigmouth2015 wrote:
Same experience. Bought the $50 plan today. I should have 8.5GB of data. However, there is no data at all now; phone number was ported from Chatr to PM. We can text and call, but just no data.
What was the solution to your problem because the same is happening to me? Is the problem with our phone or is it with PM service?

I'm not sure your issue is the same as the OP here (assuming that's who you're replying to)

You might be just waiting for the port to finish.

But certainly confirm the APN settings.