topic Re: No service after plan change in Get Support

No service after plan change

grenierjames — Wed, 05 Jan 2022 06:49:59 GMT

Hello, hoping someone can help me. My Plan expired on February 19th(so suspended but not deactivated) On March 11th I used a voucher online for a top up. Was previously paying $70.00/month and changed to a $40.00 plan. Also tried to change my number because of a move. My online account says active and shows my number change but I have no service on my phone and no data at all. When I check the system info in my phone it still shows the old numbel. It seems as though the changes did not reach my sim card. Can someone please help.

Re: No service after plan change

CaNuCk07 — Mon, 13 Mar 2017 14:56:45 GMT

@grenierjames With these types of issues, best to send a private message to the moderators and they can assist with getting your account back up and running.

I've aslo tagged a moderator herfe for you @Shazia_K.

Re: No service after plan change

grenierjames — Mon, 13 Mar 2017 14:56:49 GMT

Thank you for your reply. I did send a pm to one of the moderators but haven't heard back. I guess I figured maybe this would catch someone's attention. Thank you.

Re: No service after plan change

CaNuCk07 — Mon, 13 Mar 2017 15:00:28 GMT

np! as long as you sent a PM you're good! Maybe someone in the forum knows the solution and can get to you quicker.

But hte mods are great, shouldn't be long.

Re: No service after plan change

Shazia_K — Mon, 13 Mar 2017 18:50:22 GMT

Hey @CaNuCk07,

Thank you for following up,

The issue was resolved earlier today.

Cheers,

Shazia