topic Re: Mobile data not working in Get Support

Mobile data not working

tejiri — Wed, 05 Jan 2022 06:49:55 GMT

I joined Public Mobile few days ago and I noticed my mObie data isn't working. I am not able to access the Internet using my data. Please can this be rectified?

Re: Mobile data not working

popping — Tue, 18 Sep 2018 00:27:37 GMT

@tejiri wrote:
I joined Public Mobile few days ago and I noticed my mObie data isn't working. I am not able to access the Internet using my data. Please can this be rectified?

Update your phone APN setting according to this link

https://apn-canada.gishan.net/en/apn/public-mobile

You may need to re-start your phone after APN update.

Re: Mobile data not working

will13am — Tue, 18 Sep 2018 00:26:54 GMT

@tejiri, please check the APN settings on your phone and make corrections as required. This link provides a reference on the how to steps.

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3

Mobile data not working

tejiri — Tue, 18 Sep 2018 01:11:11 GMT

I have tried all that you said I should and restarted the system but it''s still not working.

Re: Mobile data not working

Dunkman — Tue, 18 Sep 2018 01:13:04 GMT

@tejiri

Which model phone do you have?

If it is LG phone, you may need to do factory re-set on the phone. Or some people will try network reset for other phone models....

Re: Mobile data not working

Luddite — Tue, 18 Sep 2018 01:15:33 GMT

@tejiri wrote:
I have tried all that you said I should and restarted the system but it''s still not working.

Best to keep all your posts in the same thread.

What is make/model of your phone?

Re: Mobile data not working

tejiri — Tue, 18 Sep 2018 01:31:57 GMT

No there is no data plan added

Re: Mobile data not working

Dunkman — Tue, 18 Sep 2018 01:38:32 GMT

@tejiri

If you do not have a data plan, you can't access internet on Public mobile.... Which plan did you purchase?

Re: Mobile data not working

tejiri — Tue, 18 Sep 2018 01:41:07 GMT

This is what it shows under my plan:

This plan includes: -
- 500MB at 3G Speed
- Unlimited Canada-wide Talk
- Unlimited International Text

Re: Mobile data not working

Dunkman — Tue, 18 Sep 2018 01:45:37 GMT

@tejiri

Can you check your usage history in your self service account? Did your data ever work with activation?

Usually if you do not see your data option in your self service account, sometimes that means that you used up your data completely.

For example, if you did a data speed check on your new plan, you can use up all your data fairly quickly....