topic Re: Access to my account to get account number in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Access-to-my-account-to-get-account-number/m-p/277498#M128939 <P>is it because of forgotten password? can try the link for that, if that helps.</P><P>Why was the account locked, inactivity?</P> Mon, 17 Sep 2018 23:38:32 GMT Shapla001 2018-09-17T23:38:32Z Access to my account to get account number https://productioncommunity.publicmobile.ca/t5/Get-Support/Access-to-my-account-to-get-account-number/m-p/277465#M128936 <P><SPAN>I need to close my account and transfer to a different company before the end of this bill cycle which is September 28.&nbsp;I need to provide my public account number to do so. But I am blocked on the self service website and can’t access my account. Can you please help me with this? Thanks!</SPAN></P> Wed, 05 Jan 2022 06:49:53 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Access-to-my-account-to-get-account-number/m-p/277465#M128936 selkirk23 2022-01-05T06:49:53Z Re: Access to my account to get account number https://productioncommunity.publicmobile.ca/t5/Get-Support/Access-to-my-account-to-get-account-number/m-p/277469#M128937 <BLOCKQUOTE><HR /><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/27755">@selkirk23</a>&nbsp;wrote:<BR /><P><SPAN>I need to close my account and transfer to a different company before the end of this bill cycle which is September 28.&nbsp;I need to provide my public account number to do so. But I am blocked on the self service website and can’t access my account. Can you please help me with this? Thanks!</SPAN></P><HR /></BLOCKQUOTE><P>Send a private message to Moderator_team and they should be able to help you. Be prepared for a day or two to pass before you get a response - nice thing that you have an 11 day buffer!</P><P>&nbsp;</P><P>Give them as much detail as you can in your initial message - name, phone number, PIN if you can remember it.</P> Mon, 17 Sep 2018 21:54:02 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Access-to-my-account-to-get-account-number/m-p/277469#M128937 cappaj 2018-09-17T21:54:02Z Re: Access to my account to get account number https://productioncommunity.publicmobile.ca/t5/Get-Support/Access-to-my-account-to-get-account-number/m-p/277472#M128938 <P>Thanks!</P> Mon, 17 Sep 2018 22:08:01 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Access-to-my-account-to-get-account-number/m-p/277472#M128938 selkirk23 2018-09-17T22:08:01Z Re: Access to my account to get account number https://productioncommunity.publicmobile.ca/t5/Get-Support/Access-to-my-account-to-get-account-number/m-p/277498#M128939 <P>is it because of forgotten password? can try the link for that, if that helps.</P><P>Why was the account locked, inactivity?</P> Mon, 17 Sep 2018 23:38:32 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Access-to-my-account-to-get-account-number/m-p/277498#M128939 Shapla001 2018-09-17T23:38:32Z Re: Access to my account to get account number https://productioncommunity.publicmobile.ca/t5/Get-Support/Access-to-my-account-to-get-account-number/m-p/277520#M128940 <BLOCKQUOTE><HR /><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/58683">@Shapla001</a>&nbsp;wrote:<BR /><P>is it because of forgotten password? can try the link for that, if that helps.</P><P>Why was the account locked, inactivity?</P><HR /></BLOCKQUOTE><P>I don't think they've got the forgotten password link working yet:</P><P>&nbsp;</P><P><A href="https://productioncommunity.publicmobile.ca/t5/Announcements/Delay-in-receiving-Self-Serve-password-reset-email/m-p/268392" target="_blank">https://productioncommunity.publicmobile.ca/t5/Announcements/Delay-in-receiving-Self-Serve-password-reset-email/m-p/268392</A></P> Tue, 18 Sep 2018 00:31:16 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Access-to-my-account-to-get-account-number/m-p/277520#M128940 cappaj 2018-09-18T00:31:16Z Re: Access to my account to get account number https://productioncommunity.publicmobile.ca/t5/Get-Support/Access-to-my-account-to-get-account-number/m-p/277521#M128941 <P>Thanks guys. I used another computer which has the password saved. So i was able to log in.</P> Tue, 18 Sep 2018 00:35:14 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Access-to-my-account-to-get-account-number/m-p/277521#M128941 selkirk23 2018-09-18T00:35:14Z