topic Re: Extremely high data usage in Get Support

Extremely high data usage

Irkas — Tue, 04 Jan 2022 10:16:24 GMT

Hello

im using iPhone with currently iOS 15.1

I found very high data usage.

I turned off all settings what using data and still after few days all my data limit was consumed.

I talked with Apple customer service, they checked my system and confirmed that everything is good from iOS settings.

Early when I had installed iOS 14.x, my data plan was ended data available even when I had all settings turned on.

Re: Extremely high data usage

softech — Sat, 06 Nov 2021 02:19:08 GMT

@Irkas you need some data tracking app to track the usage of each app

try to use My Data Manager. Make sure to setup the data cycle to make it start every 30 days and make sure the cycle start date match your PM cycle.

Re: Extremely high data usage

Irkas — Sat, 06 Nov 2021 02:26:40 GMT

Thanks

I tough it

but my all data gone in 4 days!

Re: Extremely high data usage

softech — Sat, 06 Nov 2021 02:30:12 GMT

@Irkas Any chance you have used mobile data to download the iOS update? or the App Update?

Re: Extremely high data usage

Irkas — Sat, 06 Nov 2021 02:33:27 GMT

No, currently almost everything is off

not downloading software from AppStore

not using any social app on cellular network

Re: Extremely high data usage

wetcoaster — Sat, 06 Nov 2021 02:35:40 GMT

@Irkas wrote:
Thanks
I tough it

but my all data gone in 4 days!

What plan are you on? Some of the less expensive plans do not have a lot of data - it's very easy to burn through 1GB of data in a matter of a half an hour (or less) if you are watching videos (even "previews" in the corner of your browser) or do speed tests.

One possible culprit could be "WiFi assist" (or whatever they call it these days...) - if you allow your phone to do so (by not turning the feature off), it'll still use data even if you are on WiFi, if the phone deems the WiFi signal "not strong enough"...

Re: Extremely high data usage

esjliv — Sat, 06 Nov 2021 02:34:27 GMT

@Irkas wrote:
Hello
im using iPhone with currently iOS 15.1
I found very high data usage.
I turned off all settings what using data and still after few days all my data limit was consumed.
I talked with Apple customer service, they checked my system and confirmed that everything is good from iOS settings.

Early when I had installed iOS 14.x, my data plan was ended data available even when I had all settings turned on.

@Irkas are you looking at your Overview area on your Self Serve account?

This would be the most accurate level of what is used up in your current cycle.

Sometimes people are looking at their phones device's data, but it does not match the billing dates of the actual cycle of your Public Mobile account.

OR, sometimes people are looking at their wifi usage on their device as well, which will be incorrect to go by.

Go to Settings > Cellular and you can see how much data you've used within each of your list of your apps.

Install an app to track your ‘live’ usage so you can keep track. I am sure there is one for Apple to track this. Public Mobile are 30 day plans (not monthly).

Managing Your Data Usage:

https://www.publicmobile.ca/en/bc/get-help/articles/managing-your-data-usage

Re: Extremely high data usage

Irkas — Sat, 06 Nov 2021 02:35:53 GMT

Thanks for suggestions, but really almost everything in system synchronization is off.

Re: Extremely high data usage

Irkas — Sat, 06 Nov 2021 02:39:38 GMT

this what’s happening

on Saturday my plan was renewed and today all 500mb is used

I newer used more than 500mb in a month

Re: Extremely high data usage

softech — Sat, 06 Nov 2021 02:40:19 GMT

@Irkas unfortunately OS cannot track usage before. So, you need a tracking app now to track your usage. from this moment and confirm where the usage leak is .

Re: Extremely high data usage

esjliv — Sat, 06 Nov 2021 02:41:40 GMT

@Irkas wrote:
this what’s happening
on Saturday my plan was renewed and today all 500mb is used

I newer used more than 500mb in a month

@Irkas

What does your Overview usage say? This is the most accurate to go by.

Sometimes we hear of those texts not being accurate, sent erroneously.

Re: Extremely high data usage

Irkas — Sat, 06 Nov 2021 02:44:12 GMT

Is stated all data used

Re: Extremely high data usage

esjliv — Sat, 06 Nov 2021 02:50:15 GMT

@Irkas wrote:

Is stated all data used

@Irkas ah, yes, sure enough - no data left.

Next step I would recommend and look at your usage history. Especially if you just renewed within the last week, you should be able to see when this data was being used...large chunks or little bits here and there.

NOTE though, today's detail usage will not fully be posted until tomorrow morning. So you will likely not get the full usage listed for today yet.

I've used up a large chunk in one day when I forgot my wifi setting was turn off. It caught me by surprise, but these things do happen.

EDIT: you are on the $15 plan. You only have 250mb right? Or, did you get a special for 500mb somewhere along the way?

This smaller amounts of data IS quite easily used up if not very careful.

Re: Extremely high data usage

Dunkman — Sat, 06 Nov 2021 02:59:51 GMT

@Irkas

250 or 500 mb is not that much data. It can be used up fairly quickly. As mentioned above, check your usage history. Some unexpected usage happened. PM data tracker is usually fairly accurate.

Re: Extremely high data usage

Irkas — Sat, 06 Nov 2021 03:00:55 GMT

Yes, but it’s enough data for me.

Re: Extremely high data usage

esjliv — Sat, 06 Nov 2021 03:03:07 GMT

@Irkas wrote:
Yes, but it’s enough data for me.

@Irkas Me too, I am on 250mb, as I am a low data user.

But in the new year I burned up a bit of my xmas freebees because I toggled wifi off, and forgot to toggle back on. 😕

Re: Extremely high data usage

softech — Sat, 06 Nov 2021 03:05:14 GMT

@Irkas Start using a data tracker and see what you find

did you ever turn on Mobile Data? or you only turn it on when you need it? if you turn on only when you need it, may i know what kind of app would be using the data?

For now, if you need extra data, you can buy 1GB data add-on for $15 or you can contact PM for early renewal with your current plan ($15?) Please note you cannot renew your plan early, you need PM support assistance to do this.

Re: Extremely high data usage

Irkas — Sat, 06 Nov 2021 03:06:20 GMT

I using two plans

one is 1 Gb from different carrier and 250 mb in Public

And it’s happening in both carriers

all data 1250 from both gone in few days

is there any problems with iOS 15.1 ??

Re: Extremely high data usage

Irkas — Sat, 06 Nov 2021 03:08:26 GMT

Yes, probably I need download good data tracker app.
setup it and maybe I’ll be able to figure out what is happening

thank you everyone

Re: Extremely high data usage

esjliv — Sat, 06 Nov 2021 03:12:54 GMT

@Irkas wrote:
I using two plans
one is 1 Gb from different carrier and 250 mb in Public
And it’s happening in both carriers
all data 1250 from both gone in few days

is there any problems with iOS 15.1 ??

@Irkas

Restrict background data for all iPhone apps

Launch the Settings App from the home screen and tap General.
Tap Background App Refresh, then choose Background App Refresh again.
Choose to turn off background app refresh for all apps by selecting Off.