topic Re: U.S roaming plan not working in Get Support

U.S roaming plan not working

cameraguy — Wed, 05 Jan 2022 06:49:36 GMT

I just got to Florida, purchased my U.S $20.00 roaming plan on two phone and it's not working. The payment went threw, am I doing something wrong. I have an iPhone on both phones. Please help.

Re: U.S roaming plan not working

Mary_M — Sat, 11 Mar 2017 16:31:13 GMT

Good morning @cameraguy

Sorry to hear about your US roaming add-on! Before we look into it, have you made sure to enable your cellular roaming?

If so, please send me both numbers in question via private message.

Thank you,

Mary

Re: U.S roaming plan not working

cameraguy — Sat, 11 Mar 2017 16:36:54 GMT

So embarrassed how do I send you a pm can't find it?

Re: U.S roaming plan not working

NDesai — Sat, 11 Mar 2017 16:43:17 GMT

click on her username and it will take you to her profile page. Click Send Private Message button to send pm.

Also, did you purchase the us add-on 2 times? First time it only adds funds to your account and second time it takes that payment to add add-on to your account. It's 2 step process. Anyways, if you pm info to Mary, she will take care of this.

Re: U.S roaming plan not working

cameraguy — Sat, 11 Mar 2017 16:45:45 GMT

No that's where it went wrong I just did the one step.

Re: U.S roaming plan not working

NDesai — Sat, 11 Mar 2017 16:48:51 GMT

@cameraguy So if you have the funds sitting there in available funds, purchase the add-on and again and it will add it to your account.