topic Re: Not mobile data on LG g5 in Get Support

Not mobile data on LG g5

happyguardian — Wed, 05 Jan 2022 06:49:35 GMT

I entered the required APN data and there is still no mobile data available what so ever. Any advice?
Got LG G5 running Android 7.0. The phone was originally bought and locked to Koodo but my understanding it should also work on Public Mobile.

Re: Not mobile data on LG g5

SD08 — Sat, 11 Mar 2017 01:51:53 GMT

Maybe this post will help:
http://productioncommunity.publicmobile.ca/t5/Discussions/Can-t-send-or-receive-MMS/m-p/141530/highlight/true#M45609

Sometimes it's easier to create a new APN rather than edit an existing one. Be sure to power cycle your phone after you change settings.

If that doesn't help, I think you'll need to send a private message to a moderator including your phone number to have them take a look at it. How to contact mods:
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Contacting-our-Community-Moderators/ta-p/76452

Re: Not mobile data on LG g5

will13am — Sat, 11 Mar 2017 02:03:49 GMT

Assuming all the APN fields are correct, the next thing I would do is check that cellular data is turned on and that if there was a data usage limit set, it is higher than the current usage on the meter. This is kind of obvious, it is the next most likely cause of no data.

Re: Not mobile data on LG g5

cricketfan — Sat, 11 Mar 2017 11:54:42 GMT

Remove the apn settings and restart your phone. The phone automatically takes the apn from the sim.
I didn't had to put anything or change in my apn.
If this fails, then manually try to put the correct settings for pm.

Re: Not mobile data on LG g5

will13am — Sat, 11 Mar 2017 12:59:08 GMT

@cricketfan wrote:
Remove the apn settings and restart your phone. The phone automatically takes the apn from the sim.
I didn't had to put anything or change in my apn.
If this fails, then manually try to put the correct settings for pm.

The APN settings do not come from the SIM card. It is stored in an APN configuration file. The phone attempts to match the SIM to what is on file. In certain instances, a match might not be found and manual entry is necessary. Often carrier supplied phones come with hacked APN configuration file where the competition's APN settings are removed. Sometimes it is just not available on file. A friend who is on Public Mobile bought a ZTE Axon and he had to manually add the APN.

Re: Not mobile data on LG g5

Luddite — Sat, 11 Mar 2017 19:31:54 GMT

Other reports suggest LG phones need a hard reset to set data connection.

If it's a dual SIM phone, try the other slot. Some dual SIM phones have only 2G connection on one.

Re: Not mobile data on LG g5

SD08 — Sat, 11 Mar 2017 18:29:58 GMT

@Luddite wrote:
Other reporst suggest LG phones need a hard reset to set data connection.
If it's a dual SIM phone, try the other slot. Some dual SIM phones have only 2G connection on one.

@Luddite

Looks like the OP found this solution already:

http://productioncommunity.publicmobile.ca/t5/Getting-Started/No-Data-on-LG-G5-switched-from-Telus/m-p/142531/highlight/true#M24469

Re: Not mobile data on LG g5

sheikhly2 — Tue, 28 Aug 2018 13:35:36 GMT

I tried all the ways to make LG G5 works, The only way that the Data worked is factory restore. save your time and backup your information and select the factory restore option

Re: Not mobile data on LG g5

Seba — Mon, 30 Dec 2019 05:19:26 GMT

I have tried the factory restore of my LG G5 but data was still not abailable. However, I did fix my problem by manually adding a Public Mobile APN. I got the necessary info from here:

https://apn-canada.gishan.net/en/apn/public-mobile/lg-g5-se

After that I manually searched for a Public Mobile network with RAT: LTE. That way worked for me. I hope this is useful for somebody else.

Re: Not mobile data on LG g5

cavemantoronto — Tue, 31 Dec 2019 11:21:55 GMT

@Seba wrote:
I have tried the factory restore of my LG G5 but data was still not abailable. However, I did fix my problem by manually adding a Public Mobile APN. I got the necessary info from here:

https://apn-canada.gishan.net/en/apn/public-mobile/lg-g5-se

After that I manually searched for a Public Mobile network with RAT: LTE. That way worked for me. I hope this is useful for somebody else.

The factory reset could be still helpful because the correct APN might not have worked unless you already did.