topic Re: Porting in Get Support

Porting

khan1895 — Wed, 05 Jan 2022 06:49:30 GMT

I have ported my number and received confirmation message , now i can make calls but receiving calls still going to my old sim, and i i take that sim out then calls going straight to voice mail.

I ported from Chatr to Public Mobile

Re: Porting

KMG — Mon, 17 Sep 2018 13:56:36 GMT

How long ago did you port? It may take a few hours for everything to finalize.

If it has been longer than that, contact the Moderator Team so they can look into it.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Porting

Dunkman — Mon, 17 Sep 2018 13:57:17 GMT

When did you do your port? If it has been more than 3 hours, you probably have an incomplete port and you will need to contact moderator. Expect 1-2 days wait and use your old SIM/account in the meantime if it is still active.

send a private message through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please include in the private message your phone number, your account number and PIN code. Also include your Chatr account information, PIn, etc.

Re: Porting

khan1895 — Mon, 17 Sep 2018 13:58:08 GMT

An hour ago

Re: Porting

ShawnC13 — Mon, 17 Sep 2018 14:00:19 GMT

@khan1895 wrote:
An hour ago

Like stated I would wait another 3 hours. I would also recommend putting your Chatr sim back in and using that until the port is completed that way you won't miss any calls (if it is still active). Mod Response time is around 48 hours.

Re: Porting

mimmo — Mon, 17 Sep 2018 14:51:55 GMT

@khan1895 if after several hours teh port is still cont copleteted please message teh mods with your porting info, likley there was an ommiion or error in that data provided for the port.

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

If you have a Porting issue, please also include:

The number you want to port, PM sim number, old account number, old account name exacly as on bill

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time] from 9am to 7:30pm [Totonto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

Re: Porting

computergeek541 — Mon, 17 Sep 2018 19:17:14 GMT

@khan1895 wrote:
I have ported my number and received confirmation message , now i can make calls but receiving calls still going to my old sim, and i i take that sim out then calls going straight to voice mail.
I ported from Chatr to Public Mobile

"Confirmation message" meaning a text messages from Public Mobile or an on-screen message during the activation process/self-serve system? If its the on-screen "sucessful" message from the website, know that this message really means nothing. It does not mean that you number has been transfered. I only means that Public Mobile has submitted the request to Chatr.

If after a few hours incoming calls still don't work on your Public Mobile service, the moderators will have to submit another request. But if that ends up being necessary, first call Chatr customer service to get your Chatr account number. That will help Public Mobile's moderators to get things fixed for you.

However, at the time of first post (port requested an hour ago), there was no reason at that time to think that anything had gone wrong.