topic Re: Searching in Get Support

Searching

kamila25 — Wed, 05 Jan 2022 06:49:19 GMT

Hi,

I have a problem with my phone(iphone5s) from yesterday. It shows all the time that it's searching for network and couldn't find. I have tried everything from this website https://www.payetteforward.com/why-does-my-iphone-say-searching-heres-the-fix/ (turn off/on, reset network setting etc.) but nothing change. Could you please advice me?

Thanks,

Kamila

Re: Searching

TheOldVR — Thu, 09 Mar 2017 19:07:28 GMT

Did this phone ever work on PM?

Re: Searching

NDesai — Thu, 09 Mar 2017 19:07:54 GMT

Is this with new activation or it was working fine before yesterday?

Re: Searching

kamila25 — Thu, 09 Mar 2017 19:29:58 GMT

Hi,

I'm using PM almost 5 months and before that everyhing was fine.

Re: Searching

xCameron94x — Thu, 09 Mar 2017 19:42:14 GMT

did you update your iOS recently? or maybe its just a SIM card issue

Re: Searching

TheOldVR — Thu, 09 Mar 2017 19:46:53 GMT

I know this sounds really basic... but I would grab another SIM (preferrably PM, if not, Telus is cool) and see if your phone connects.

That's assuming that you have done a Network and completed phone restore already.

Re: Searching

kamila25 — Thu, 09 Mar 2017 20:07:09 GMT

Now I have 10.2.1 so I guess it's the most recent one.

Re: Searching

xCameron94x — Thu, 09 Mar 2017 20:10:24 GMT

Is your network selection on Automatic?

Re: Searching

kamila25 — Thu, 09 Mar 2017 20:38:12 GMT

Yes, it is.

Re: Searching

CaNuCk07 — Thu, 09 Mar 2017 20:42:11 GMT

Have you tried a HARD reset on the iphone? hold the home button and power button at the same time.

Re: Searching

kamila25 — Thu, 09 Mar 2017 20:48:43 GMT

That was my first try.

Re: Searching

CaNuCk07 — Thu, 09 Mar 2017 20:56:25 GMT

sorry, weas my bset shot, not everyone knows about the hard reset, thought it might help.

If noone here is able to help, send a private message to the moderators and see if they can help provide technical assitance.

Re: Searching

Luddite — Thu, 09 Mar 2017 21:03:26 GMT

@kamila25 Please double check your account to ensure it is Active. If yes, you will need to track down another phone to try your SIM, and ideally another SIM for your phone, to locate the problem definitively.

Re: Searching

NDesai — Thu, 09 Mar 2017 21:20:24 GMT

As said above, try the sim in another unlocked phone and see if it works fine. If not, it can be sim or account related issue.

Re: Searching

mjagadeesh — Fri, 10 Mar 2017 02:45:41 GMT

I would try removing the sim and putting it back or try the sim card on a different phone (if available).

Does it show searching at a particular place i,e in hour house ? Try moving to an open area (ouside of your house) then reboot phone