topic Re: Us talk text data add-on 20$ in Get Support

Us talk text data add-on 20$

jmagoo — Wed, 05 Jan 2022 06:48:59 GMT

I purchased a 20$ add-on yesterday and I still can't use it, my 20$ purchase appears in my account, still not working, help.

Re: Us talk text data add-on 20$

CalvinW — Thu, 09 Mar 2017 00:14:41 GMT

@jmagoo It should work right away, Did you make sure roaming is turned on?

Re: Us talk text data add-on 20$

srlawren — Thu, 09 Mar 2017 00:30:50 GMT

@jmagoo did you complete both steps of the purchase? The first step is just to top up the $20 onto your PM account; then you have to go back in to actually purchase it from those funds. You can tell by looking at the Available Funds on your overview page (the page you land on when you sign into self-serve). If it shows $0.00 available, then you probably completed the second step. If it shows $20.00 available, you did not.

Re: Us talk text data add-on 20$

Mary_M — Thu, 09 Mar 2017 14:22:50 GMT

Good morning @jmagoo,

If your roaming add-on is still not functioning, please don't hesitate to send me a message - and include your phone number 🙂 I would be more than happy to help!

Respectfully,

Mary

Re: Us talk text data add-on 20$

jmagoo — Thu, 09 Mar 2017 20:43:20 GMT

everything works fine now, i followed the 2 step method and it worked immediately:smileyvery-happy, it's a little counter intuitve though. Thanks for the help everyone

Re: Us talk text data add-on 20$

Mary_M — Thu, 09 Mar 2017 20:59:37 GMT

Yayyy! 🙂 Thank you for the update @jmagoo

Re: Us talk text data add-on 20$

srlawren — Thu, 09 Mar 2017 21:28:01 GMT

@jmagoo glad all is well now. And I completely agree that the current method is confusing and not optimal. If you'd like to see that changed like I would, please consider checking out and bravo'ing (up voting) this idea to simplify that process: http://productioncommunity.publicmobile.ca/t5/Public-Lab/Purchasing-add-ons-should-be-a-single-step-for-the-payment-and/idi-p/127563.