topic Re: Not receiving MMS from Bell Subscriber in Get Support

Not receiving MMS from Bell Subscriber

neilselden — Wed, 05 Jan 2022 06:48:51 GMT

Hi,

I seem unable to receive MMS messages from Bell subscribers. I receive MMS from PM subscribers and even from VoiP subscribers (Text Now supports MMS) with no issues.

Has anyone else experienced this?

Thanks,

Neil

Re: Not receiving MMS from Bell Subscriber

CaNuCk07 — Wed, 08 Mar 2017 15:41:04 GMT

who cares, bell sucks anyways!

Just kidding, super weird, did you message the mods?

Re: Not receiving MMS from Bell Subscriber

neilselden — Wed, 08 Mar 2017 15:43:31 GMT

Hi,

Nope - I have not contacted the moderators yet. I want to be sure I'm experiencing a real problem (i.e., as opposed to an issue we all are facing with Bell MMS), before reaching out to the mods.

Cheers,

Neil

Re: Not receiving MMS from Bell Subscriber

mimmo — Wed, 08 Mar 2017 15:45:04 GMT

did you port in from a company? when? wich one? do you get mms from virgin (same network as bell)?, rogers fido or virgin? telus of koodo?

You will probably need help ffom a mod, but they will likley ask the same troublesoting questions.

Re: Not receiving MMS from Bell Subscriber

neilselden — Wed, 08 Mar 2017 16:00:24 GMT

I ported in a number from Wind Mobile whenI joined Public Mobile back in October 2016. I just recently realized I could not receive MMS from a Bell subscriber.

However, as recently as feb 15th 2017, i was able to receive MMS from the same Bell subscriber!

I'll do a SIM removal/re-insert and see if that helps. If not, I'll get in touch with a mod.

Thanks,

Neil

Re: Not receiving MMS from Bell Subscriber

sheytoon — Wed, 08 Mar 2017 16:56:58 GMT

Weird, I can send and receive MMS from Bell subscribers no problem.

Re: Not receiving MMS from Bell Subscriber

Luddite — Wed, 08 Mar 2017 20:32:02 GMT

Couple more ideas:

a) have a Bell subscriber send you a regular SMS, reply, and have them reply to you with picture msg,

b) ask your Bell subscriber to reduce the size of their attachment.

Definitely odd behaviour but since it you say it's one Bell subscriber perhaps their phone settings are off.

Re: Not receiving MMS from Bell Subscriber

neilselden — Thu, 09 Mar 2017 16:21:09 GMT

Hi,

A SIM reset fixed the problem.

Thanks for your suggestions!

Cheers,

Neil

Re: Not receiving MMS from Bell Subscriber

Mary_M — Thu, 09 Mar 2017 16:25:11 GMT

Thank you for the update @neilselden, glad to hear it!

Cheers 🙂

Mary