topic Re: How could to get MOD reply ASAP? in Get Support

How could to get MOD reply ASAP?

steven930 — Wed, 05 Jan 2022 06:48:21 GMT

try to contact with the MOD, but still can't get any reply.

Re: How could to get MOD reply ASAP?

ShawnC13 — Mon, 06 Mar 2017 14:55:43 GMT

@steven930, you are best to private message them or tag them @Saray_O are you around this morning. Or you can click on her name and send a private message to her.

Re: How could to get MOD reply ASAP?

steven930 — Mon, 06 Mar 2017 14:58:55 GMT

thankyou

Re: How could to get MOD reply ASAP?

ShawnC13 — Mon, 06 Mar 2017 15:01:44 GMT

@steven930, in your message to a mod have your PM number ready and your sim card number (if you have it) and your issue this will just help cut down on the back and forth messaging.

Re: How could to get MOD reply ASAP?

steven930 — Mon, 06 Mar 2017 15:09:47 GMT

what is the PM ?

Re: How could to get MOD reply ASAP?

ShawnC13 — Mon, 06 Mar 2017 15:13:31 GMT

PM is Public Mobile

Re: How could to get MOD reply ASAP?

situ — Mon, 06 Mar 2017 15:53:46 GMT

It always take a while for them to reply, dont worry.

Re: How could to get MOD reply ASAP?

steven930 — Mon, 06 Mar 2017 15:58:11 GMT

it just took so long for them to reply.

Re: How could to get MOD reply ASAP?

TheOldVR — Mon, 06 Mar 2017 17:05:04 GMT

For anyone reading this thread in the future and looking for help.....

Look here! -> http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Contacting-our-Community-Moderators/ta-p/76452
If you start a thread looking for help from a MOD - tag one of them!
If you send a private message, ensure you leave enough detail to start addressing your request
The MODs usually swoop in fairly quickly during PM's business hours
This Forum will give you an indication of repsonse times - for example, complaints of delayed responses stacked up during the fall promo.... no so much now
Other peeps in the community can help with some stuff, but not directly related to your account

Happy Monday!

Re: How could to get MOD reply ASAP?

steven930 — Mon, 06 Mar 2017 17:07:53 GMT

thankyou for your detail infors, i had MSG the MOD almost 2 hours still havent get a reply. Still waiting fot a reply now.

Re: How could to get MOD reply ASAP?

TheOldVR — Mon, 06 Mar 2017 17:29:48 GMT

@steven930 Sorry to hear... it's Monday morning, give it just a bit of time.

@Shazia_K.... Happy Monday!

Re: How could to get MOD reply ASAP?

Grossi15 — Fri, 06 Jul 2018 15:17:13 GMT

Need to speak with moderator.

Re: How could to get MOD reply ASAP?

MacMe — Fri, 06 Jul 2018 15:30:11 GMT

@Grossi15 wrote:
Need to speak with moderator.

You can send a private message to Moderator_Team.

Re: How could to get MOD reply ASAP?

CS_Agent — Fri, 06 Jul 2018 16:09:40 GMT

Hi @Grossi15,

We've just responded to your private message. Please check you inbox 🙂

Thank you,

Syed