topic Re: SIM & Activation Online Form in Get Support

SIM & Activation Online Form

muldersfarm — Wed, 05 Jan 2022 06:48:18 GMT

I tried to port my number to Public Mobile on Tuesday evening and then got a text message Wednesday saying "Public Moible here: To complete your request please go to publicmobile.ca, click Contact us and complete the SIM & Activation online form. You'll need to provide the correct Password or PIN form your previous service provider. Thanks."

I looked on the site but couldn't find that form anywhere, so yesterday morning I sent a message to the Mods and got no reply. My phone still can't get calls, so I assume the port still isn't done. Outbound calls do work.

This leaves me with a few questions

Where is that SIM & Activation Online Form the text indicates
- If it doesn't exist, why does a text from Public Mobile say it does?
How quickly do mod's typically reply to PM's?

Re: SIM & Activation Online Form

Dunkman — Sat, 15 Sep 2018 15:01:59 GMT

@muldersfarm

1. The form does not exist. Just something else/feature on the website that PM has not been able to fix.

2. Usually 1-2 days due to heavy demand on the moderators with the different promos. Can be a bit shorter and even longer the last month or so. Moderators do work on weekends, but shorter hours....

Hopefully, you can still use your old SIM/service in the meantime until your port gets completed.

Re: SIM & Activation Online Form

mimmo — Sat, 15 Sep 2018 15:12:41 GMT

@muldersfarm use your old sim card till the port is complete. also when you messaged the mods did you include yoru porting info? account number and name on account (exatly as on bill)

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

If you have a Porting issue, please also include:

The number you want to port, PM sim number, old account number, old account name exacly as on bill

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time] from 9am to 7:30pm [Totonto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

Additional Useful Information:

Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile