topic Re: Help in Get Support

Help

SARAHMULDER4 — Wed, 05 Jan 2022 06:48:17 GMT

Cant get incoming call it ring busy I can call out and text but people cant call me help

Re: Help

KMG — Sat, 15 Sep 2018 14:10:22 GMT

Did you just port your phone number over to Public Mobile? If so, it can take a day or so for the porting process to complete.

If it has been longer than that, you should contact the Moderator Team so that they can look into it.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Help

mimmo — Sat, 15 Sep 2018 14:12:20 GMT

@SARAHMULDER4 hi some additional info is needed.

did you just sign up? or old customer.

if new customer did you get a new number or did you port your number from old account

if you ported, did teh port complete? does your old sim still work?

typically working outgoing not working incoming is a sign of a failed port.

another possible option is you have a do not disturb/ call blocking feature on

Re: Help

SARAHMULDER4 — Sat, 15 Sep 2018 14:20:28 GMT

I just join to public mobile last nite at 330 with a new number

Re: Help

mimmo — Sat, 15 Sep 2018 14:21:03 GMT

@KMG wrote:
Did you just port your phone number over to Public Mobile? If so, it can take a day or so for the porting process to complete.

If it has been longer than that, you should contact the Moderator Team so that they can look into it.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

@KMG I am pretty sure porting for cellular lines is 1-2 hours , landlines 24-48. Did you read otherwise?

Re: Help

mimmo — Sat, 15 Sep 2018 14:22:24 GMT

@SARAHMULDER4 wrote:
I just join to public mobile last nite at 330 with a new number

Any way to try the sim in a different phone? That helps isolate hardware vs account issues.

Re: Help

KMG — Sat, 15 Sep 2018 14:24:22 GMT

@mimmo wrote:
@KMG wrote:
Did you just port your phone number over to Public Mobile? If so, it can take a day or so for the porting process to complete.

If it has been longer than that, you should contact the Moderator Team so that they can look into it.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
@KMG I am pretty sure porting for cellular lines is 1-2 hours , landlines 24-48. Did you read otherwise?

Apparently "a few hours" for mobile numbers, whatever that means. For landlines, up to 2 business days.

https://crtc.gc.ca/eng/phone/mobile/num.htm

Re: Help

will13am — Sat, 15 Sep 2018 14:34:17 GMT

@KMG wrote:
@mimmo wrote:
@KMG wrote:
Did you just port your phone number over to Public Mobile? If so, it can take a day or so for the porting process to complete.

If it has been longer than that, you should contact the Moderator Team so that they can look into it.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
@KMG I am pretty sure porting for cellular lines is 1-2 hours , landlines 24-48. Did you read otherwise?
Apparently "a few hours" for mobile numbers, whatever that means. For landlines, up to 2 business days.
https://crtc.gc.ca/eng/phone/mobile/num.htm

A few hours is like 2-3. A day has too many hours to be a few.

Re: Help

Dunkman — Sat, 15 Sep 2018 14:53:20 GMT

@SARAHMULDER4

Have you tried re-booting your phone? Remove and re-insert your SiM? As mentioned above, try your sim in another phone. Which phone model do you have? It is possible that it might not be compatable with PM.

If that doesn't work, something went wrong with your activation of your new phone number. You will likely need to contact moderator. Wait times are 1-2 days for response....

Re: Help

SARAHMULDER4 — Sat, 15 Sep 2018 15:02:02 GMT

A5 2017 it work I am talk to on it just can get incoming calls

Re: Help

Dunkman — Sat, 15 Sep 2018 15:10:32 GMT

@SARAHMULDER4

A5 is a newer phone and should work. You might want to try network reset.

You will need to put your request in for moderator help if you have not done already. Again, 1-2 days waittimes for response.

Send a private message through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please include in the private message your phone number, your account number and PIN code.

Re: Help

SARAHMULDER4 — Sat, 15 Sep 2018 15:19:08 GMT

What is the apn settings

Re: Help

Dunkman — Sat, 15 Sep 2018 15:21:45 GMT

APN settings are for data plans. If you are only on a text and talk plan, normally, do not have to worry about APN settings.

Unless you want to sent pictures via text (MMS texts), then you will need to set up APN settings correctly.