topic Re: What exactly is "Old Service Provider Security PIN"? in Get Support

What exactly is "Old Service Provider Security PIN"?

6500K — Wed, 05 Jan 2022 06:48:13 GMT

I did a search but could not find exact information on this.

I have an activated SIM card from PM and it works well. I want to port a number from my Bell account which is still active and in good standing. I went to the self serve page and it is asking for "Old Service Provider Security PIN". I am unsure of what this is exactly. Would someone care to explain it in easy to understand terms?

Thanks in advance.

Re: What exactly is "Old Service Provider Security PIN"?

wetcoaster — Sat, 15 Sep 2018 02:40:03 GMT

It's the PIn number you have chosen for account access at Bell.

However, only one of the items in the form is needed on top of the phone number to be ported, the name exactly as on your Bell bill, and the check mark at "I'm authorizate". The account number is the most reliable of them.

Re: What exactly is "Old Service Provider Security PIN"?

Dunkman — Sat, 15 Sep 2018 02:40:56 GMT

@6500K

To port over, the simpliest way is just to include your Bell account number and your account holder name. Forget the other information such as PIN, IME, etc. Keep the port simple. Just use the essential information for port. Not all service providers have PIN, etc.

Re: What exactly is "Old Service Provider Security PIN"?

bruceme — Sat, 15 Sep 2018 02:44:54 GMT

When you set up your old cellphone plan, the service provider asked you to create/provide a 4 digit security pin. The pin would be used to validate you as the account owner when you contact them for any changes to your plan. Same concept as the pin on your debit card. This is a security measure that prevents people making unauthorized changes to your account. Hope that helps..

Re: What exactly is "Old Service Provider Security PIN"?

Shapla001 — Sat, 15 Sep 2018 03:40:26 GMT

For porting from Bell, you dont require the pin. Only bell account # is ok

Re: What exactly is "Old Service Provider Security PIN"?

sheytoon — Sat, 15 Sep 2018 14:23:42 GMT

PIN is optional. I've never had one and never used it as a data point for porting an account to another provider.

I would leave it blank and ignore it.

Re: What exactly is "Old Service Provider Security PIN"?

6500K — Sun, 16 Sep 2018 21:38:35 GMT

You guys are amazing! So many helpful replies - would it be alright to give everyone a Bravo?

One more question for this thread: does number porting only occur during business hours or can it be done at any time of the day or weekend?

Re: What exactly is "Old Service Provider Security PIN"?

computergeek541 — Sun, 16 Sep 2018 21:46:38 GMT

@6500K wrote:
You guys are amazing! So many helpful replies - would it be alright to give everyone a Bravo?

One more question for this thread: does number porting only occur during business hours or can it be done at any time of the day or weekend?

Number porting is almost completely 100% automated. There are rare times that some carriers hold up a phone number transfer until speaking wih the customer (a customer retention tactic), but most times, everything helps by itself and is processed by a comptuer system. Porting can happen any time of the day, on any day.

As for the bravos, users are free to give bravos to anyone they wish.

Re: What exactly is "Old Service Provider Security PIN"?

6500K — Sun, 16 Sep 2018 22:22:17 GMT

I just did it and it took all of 2 minutes. Receiving calls took about 15 minutes.

I did reboot the phone for the proper number to show up. Calling out occurred immediately.

Thanks for all your help. A round of Bravos for everyone!