topic Re: Can't send or receive MMS in Get Support

Can't send or receive MMS

chung01 — Wed, 05 Jan 2022 06:48:07 GMT

I can't seem to receive or send any MMS. Using Samsung S6 and google messenger app. Attached are my APN settings.

Re: Can't send or receive MMS

Luddite — Sun, 05 Mar 2017 17:04:22 GMT

a) be sure cellular data is turned on.

b) do all other data connections work?

c) do pictures go through on wifi only?

Re: Can't send or receive MMS

chung01 — Sun, 05 Mar 2017 17:16:04 GMT

a) data is turned on

b) all other data connections work

c) pictures don't go through at all. MMS doesn't utilize wifi... regardless it doesn't work with or without wifi.

Re: Can't send or receive MMS

will13am — Sun, 05 Mar 2017 17:23:14 GMT

@chung01, why do you have two APNs? The first APN combines data and MMS as noted in APN type. That may have an effect. I have not used the google MMS app before. Is there settings to enable it as the default app?

Re: Can't send or receive MMS

chung01 — Sun, 05 Mar 2017 17:27:20 GMT

@will13am i had the first apn and saw on another thread someone added a second one that's specifically for MMS. That didn't work for me. Already enabled it as the default app

Re: Can't send or receive MMS

imm1304 — Sun, 05 Mar 2017 17:50:31 GMT

Hi @chung01!

Try this: 1. Delete the second APN for MMS

2. Edit the 1st APN to include the following under APN Type: default,mms,supl

note there are no spaces after commas.

Save changes and reboot the phone. Test MMS.

Re: Can't send or receive MMS

chung01 — Sun, 05 Mar 2017 18:12:14 GMT

tried to change APN type but no bueno.

can anyone comment if APN protocol should be solely IPv4?

Re: Can't send or receive MMS

Luddite — Sun, 05 Mar 2017 19:05:11 GMT

A rediscovery that may not help from @s2scotty

If you have multiple APNs listed, ONLY one, the PM one, should have the APN type "default".

Including "mms", as in, "default,mms" makes it clear TO THE PHONE to route MMS via this APN/carrier. IT APPEARS CRITICAL THAT there are NO SPACES between the words and the commas (e.g. "default,<space>mms" = wrong and "default,mms" = correct). A trailing space proved an issue on a phone (e.g. "default, mms<space>" = wrong and "default,mms" = correct). Like "default", only the correct and active APN should include the "mms" tag.

* Name: Mobile Internet

APN: sp.mb.com

Proxy: Unspecified

Port: Unspecified

Username: Unspecified

Password: Unspecified

Server: Unspecified

MMSC: http://aliasredirect.net/proxy/mb/mmsc

MMSC proxy: 74.49.0.18

MMS port: 80

MCC: 302

MNC: 220

Authentication type: Unspecified

* APN type: default,mms

* APN roaming Protocol: IPv4

Bearer: Unspecified

MVNO type: GID

MVNO value: 4D4F

Re: Can't send or receive MMS

sheytoon — Sun, 05 Mar 2017 21:29:34 GMT

IPv4 is correct. Your settings appear to be correct. Can you delete your secondary APN and share the lower part of the first APN's settings?

Re: Can't send or receive MMS

chung01 — Tue, 07 Mar 2017 20:01:17 GMT

@sheytoon

Re: Can't send or receive MMS

chung01 — Wed, 08 Mar 2017 03:42:35 GMT

oops. picture didn't load for some reason

Re: Can't send or receive MMS

sheytoon — Wed, 08 Mar 2017 17:50:38 GMT

I don't see anything obvious. Are you able to try your SIM in another phone?