topic Re: US Roaming Package in Get Support

US Roaming Package

RichardKCLing — Wed, 05 Jan 2022 06:48:01 GMT

Hello everyone. When I get US Roaming for voice text and data for $20, can I add additional data to this? Thanks.

Re: US Roaming Package

Dunkgirl — Fri, 14 Sep 2018 17:13:05 GMT

@RichardKCLing wrote:
Hello everyone. When I get US Roaming for voice text and data for $20, can I add additional data to this? Thanks.

YES as per official PM employees. (As long as you are not a legacy customer on one of the really old $19 plans) See this

https://productioncommunity.publicmobile.ca/t5/Announcements/U-S-Roaming-has-arrived/td-p/94947

You can choose an Add-On with just one of the services or a combination.

2. I need more than 1GB of data while roaming. What do I do?

Not a problem. You can buy more than one U.S. Roaming Data Add-On if you find you need more data.

I am a Legacy customer on a $19 plan and, when I try to add the U.S. Roaming Add-Ons, I get an error message.

Legacy customers on the $19 plan are not eligible for U.S. Roaming Add-Ons. To take advantage of the roaming options, you will need to change your plan

Re: US Roaming Package

RichardKCLing — Fri, 14 Sep 2018 17:12:33 GMT

Thank you very much!

Re: US Roaming Package

will13am — Fri, 14 Sep 2018 17:15:01 GMT

@RichardKCLing, you need to be careful when buying US add-ons. While you can buy multiple, you cannot buy the same one twice until the first purchase expires. Also, the add-on clock starts immediate. There is no way to add a time delay. Multiple add-ons can be running concurrently, not consecutively.

Re: US Roaming Package

RichardKCLing — Fri, 14 Sep 2018 17:15:34 GMT

Good point re: legacy. I am not sure what my status is. 🙂

Re: US Roaming Package

Anonymous — Fri, 14 Sep 2018 17:15:52 GMT

@Dunkgirl wrote:
2. I need more than 1GB of data while roaming. What do I do?
Not a problem. You can buy more than one U.S. Roaming Data Add-On if you find you need more data.

Wow. Nice find. I was gonna say no from a quick search around but maybe those guys were wrong. Either that or the service changed and that announcement is in error. I didn't read further.

Re: US Roaming Package

RichardKCLing — Fri, 14 Sep 2018 17:16:35 GMT

But the add on is on top of my quarterly quota right? Thanks.

Re: US Roaming Package

will13am — Fri, 14 Sep 2018 17:21:42 GMT

@RichardKCLing wrote:
But the add on is on top of my quarterly quota right? Thanks.

The US usage which can only be purchased as an add-on is separate from the included plan usage. Plan usage is for use while in Canada when connected to Public Mobile.

Re: US Roaming Package

RichardKCLing — Fri, 14 Sep 2018 17:33:20 GMT

Thank you Will13am

Re: US Roaming Package

smp99 — Fri, 14 Sep 2018 19:26:35 GMT

Can we just break this down for clarity

I buy the $20 talk/text/250mb data US Roaming add-on.

On day 5 I run out of data, what are my options.

On day 10 I want to continue another round of talk/text/data. What happens to day5 purchase?

Re: US Roaming Package

krazykiwi — Fri, 14 Sep 2018 20:52:35 GMT

@smp99 wrote:
Can we just break this down for clarity

I buy the $20 talk/text/250mb data US Roaming add-on.
On day 5 I run out of data, what are my options.
On day 10 I want to continue another round of talk/text/data. What happens to day5 purchase?

Deleted

As will said on the previous page and z01user4 highlited below.

Thanks z10user4

Re: US Roaming Package

Anonymous — Fri, 14 Sep 2018 20:43:17 GMT

@smp99 wrote:
Can we just break this down for clarity

I buy the $20 talk/text/250mb data US Roaming add-on.
On day 5 I run out of data, what are my options.
On day 10 I want to continue another round of talk/text/data. What happens to day5 purchase?

I thought will13am described it well.

Your options at day 5 seem to be buy the data only add-on.

What seems to happen at day 10 is your day 5 purchase keeps going and you re-up the talk/text/data.

Presumably (assuming any kind of consistency with plans) then the data bucket of the talk/text/data would begin again and your other add-on stays alive until it's needed again or its 10 days are up when it expires.

Certainly it can get messy.

Re: US Roaming Package

RichardKCLing — Wed, 19 Sep 2018 16:28:35 GMT

If I read this correctly, I can buy additional add-on for data when I run out when traveling in the states. Let's say I get the basic with 250 MB. Will I get a message from PM bots saying that I run out and click on to add? Or do I have to monitor myself? Thanks.