topic Re: Need the history calls or history payments. in Get Support

Need the history calls or history payments.

littlegirl85rj — Wed, 05 Jan 2022 06:47:55 GMT

Hi,
I need to gwt access to my historic calls ou historic payments of 2015, but I don't have access anymore to my account. I sent an email on 2016 but I never got a anwser. How can I do to have this documents? I need expert assistence. @Shazia_K @Mary_M
Thanks.

Re: Need the history calls or history payments.

CalvinW — Sun, 05 Mar 2017 01:19:21 GMT

@littlegirl85rj Send them a private message with your information to get a head start. They will get back to you tomorrow morning.

Re: Need the history calls or history payments.

littlegirl85rj — Sun, 05 Mar 2017 01:21:17 GMT

How can I do to send a pvt message here? I'm kind of lost. Thanks.

Re: Need the history calls or history payments.

CalvinW — Sun, 05 Mar 2017 01:23:19 GMT

@littlegirl85rj Here's a link on how to do so:

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Contacting-our-Community-Moderators/ta-p/76452

They will be able to get back to you tomorrow morning. Hope you get everything you need soon!

Re: Need the history calls or history payments.

zhadj030 — Sun, 05 Mar 2017 02:02:35 GMT

You already tagged a mod so either wait for their response or you can send them a private mail as @CalvinW mentionned.

Here is a great post on how to send a private mail by the awesome @Luddite

http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/m-p/56161

Re: Need the history calls or history payments.

Luddite — Sun, 05 Mar 2017 02:33:28 GMT

Only the last 90 days is available; you can find that in your account under the Plan and Add-ons tab.

Re: Need the history calls or history payments.

littlegirl85rj — Tue, 07 Mar 2017 15:22:58 GMT

I'm not a cusyomer anymore, I'm with virgin. 😕 I dont have access anymore to my account.

Re: Need the history calls or history payments.

srlawren — Tue, 07 Mar 2017 20:52:57 GMT

@Shazia_K can you please help @littlegirl85rj with how to request a historical statement/history info? Thank you! (EDIT: or whether it's even possible, given the time period in question is 2015 and also she is no longer a customer)

Re: Need the history calls or history payments.

Shazia_K — Tue, 07 Mar 2017 21:01:30 GMT

Hello @srlawren,

Thank you for your concern,

@littlegirl85rj, unfortunately, it is not possible for us to access to call logs that far behind.

We offer a prepaid service only, once an account is deactivated there is no self-serve account related to it and we have access to only 90 days behind.

Thank you,

Shazia

Re: Need the history calls or history payments.

srlawren — Tue, 07 Mar 2017 21:05:49 GMT

@Shazia_K that's what I figured, but thank you for confirming.