topic Re: New SIM not registering on PM network in Get Support

New SIM not registering on PM network

xbullet — Wed, 05 Jan 2022 06:47:55 GMT

Hi all,

I'm almost thinking my PM to our moderators have simply disappeared somewhere because its been 3 days without any sort of a reply. My problem is that I opened new account, activated a SIM, selected a plan, paid for plan. Everything went just fine on line as to creating account, activating SIM, acquiring a new PM number and payment. Problem is SIM card won't register on PM network and service unavailable. Tried SIM in three phones, two of which were previously used on PM. PM network found, but "failed to register on network" error received each and everytime.

Anyone offer suggestion as to a fix, or a way to get a moderator to assist me.

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Re: New SIM not registering on PM network

RobertQc — Fri, 14 Sep 2018 16:14:44 GMT

@xbullet wrote:
Hi all,
I'm almost thinking my PM to our moderators have simply disappeared somewhere because its been 3 days without any sort of a reply. My problem is that I opened new account, activated a SIM, selected a plan, paid for plan. Everything went just fine on line as to creating account, activating SIM, acquiring a new PM number and payment. Problem is SIM card won't register on PM network and service unavailable. Tried SIM in three phones, two of which were previously used on PM. PM network found, but "failed to register on network" error received each and everytime.

Anyone offer suggestion as to a fix, or a way to get a moderator to assist me.

When you log into "my account" https://selfserve.publicmobile.ca/ does it show the plan is currently active? Account Status: Active?

Re: New SIM not registering on PM network

youbme — Fri, 14 Sep 2018 16:29:26 GMT

@xbullet, did you port a number or create a new one? It's possible there was an issue with the port of that was the case.

Due to the error you you are receiving,I wonder if the SIM is damaged or defective. Make sure to check your self-serve account as mentioned by @RobertQc, and can you confirm that the phone you are using is currently working with another SIM? Just to make sure it is not a phone issue.

Re: New SIM not registering on PM network

RobertQc — Fri, 14 Sep 2018 16:49:53 GMT

@youbme wrote:
@xbullet, did you port a number or create a new one?

I think they opened a new number?

@xbullet wrote:
acquiring a new PM number and payment.

Re: New SIM not registering on PM network

xbullet — Fri, 14 Sep 2018 17:21:07 GMT

I just called the PM number I was assigned from another phone and it rang & went through to voicemai, so it's activated. The SIM won't register no matter what I try.

Re: New SIM not registering on PM network

xbullet — Fri, 14 Sep 2018 17:28:27 GMT

I'm not even sure @CS_Agent is/are receiving my PMs. It's been 3 days. Certainly becoming frustrating. Thanks for user efforts.

Re: New SIM not registering on PM network

will13am — Fri, 14 Sep 2018 17:55:51 GMT

@xbullet wrote:
I'm not even sure @CS_Agent is/are receiving my PMs. It's been 3 days. Certainly becoming frustrating. Thanks for user efforts.

If that is where you sent the PMs, they are being received and handled in the order in which they are received. The backlog is around 48 hours. Please don't send multiple PMs for the same issue. You will backlog the system further.

Re: New SIM not registering on PM network

computergeek541 — Fri, 14 Sep 2018 18:04:54 GMT

@xbullet wrote:
I just called the PM number I was assigned from another phone and it rang & went through to voicemai, so it's activated. The SIM won't register no matter what I try.

What phone model is it? I am thinking about compatibilty since your phone number is working.

On second thought, scratch that. Your phone should be at least partially compatible since you can see the network. I say at least partially because it's possible that you are seeing a Public Mobile LTE network (which doesn't work for phone calls), but that doesn't explain why you can't connect to it.

Re: New SIM not registering on PM network

mimmo — Fri, 14 Sep 2018 18:08:15 GMT

If the sim doesn't work in other phones that are known to work with pm. Then it is either a sim issue or an account issue. If it was me and to isolate the issue I would buy a new sim card and do a sim change. Yes Sims don't usually go bad but it's really the only thing left you can do w/o mod help

Re: New SIM not registering on PM network

xbullet — Fri, 14 Sep 2018 18:30:55 GMT

Thanks, I'm figuring bad SIM too, seems ashamed to pay for a second one though.

Re: New SIM not registering on PM network

xbullet — Fri, 14 Sep 2018 18:34:09 GMT

Thanks, I've pretty much resigned myself to a long drive to purchase another SIM. Real shame PM works their moderators to the point of over 48hrs to reply to a message only they can fix.

Oh well, once its working hopefully it'll keep working.

Cheers

Re: New SIM not registering on PM network

mimmo — Fri, 14 Sep 2018 18:36:11 GMT

If it turns out to be the sim I would ask for a credit to the account as a good will.

Re: New SIM not registering on PM network

xbullet — Fri, 14 Sep 2018 18:41:30 GMT

I'm headed out to buy another, I'll certainly try your suggestion. Thx

Re: New SIM not registering on PM network

xbullet — Sun, 16 Sep 2018 14:32:18 GMT

Thanks everyone, turns out that the issue was on PM technical side. I finally got an message back yesterday saying they'd sent request to technical, and today the phone is up and running.... yeah! One other thing, I did attend a Walmart (Wasaga Beach) for a new SIM to try as someone suggested. Total waste of time, fellow behind the counter was clear and stated Walmart Wreless doesn't sell SIM cards & only have stock for their own in-store activations. He told me that policy was district wide. I never got a chance to try WOW boutique in Barrie, so I can't comment there.

Thanks everyone!!!