topic Re: No service in Get Support

No service

Annie111 — Wed, 05 Jan 2022 06:47:45 GMT

I switched to public mobile a few weeks ago, and there is very few spots i get service to make calls or send texts

Re: No service

Effort — Fri, 14 Sep 2018 03:12:11 GMT

what phone do you use? Possibly your phone doesn't have the bands Public Mobile uses majority of the time.

Also what is your location?

Re: No service

Dunkgirl — Fri, 14 Sep 2018 03:13:16 GMT

@Annie111 wrote:
I switched to public mobile a few weeks ago, and there is very few spots i get service to make calls or send texts

Where are you located and what is the IMEI number of your phone? I ask the IMEI to check for compatibility, if your phone is not fully compatible it might not be able connect to all the towers and your signal could be crap.

Public mobile is the telus network, in most places this is a top provider in regards to service

Re: No service

Effort — Fri, 14 Sep 2018 03:13:03 GMT

@Dunkgirl wrote:
@Annie111 wrote:
I switched to public mobile a few weeks ago, and there is very few spots i get service to make calls or send texts
Where are you located and what is the IMEI number of your phone?

I wouldn't post my IMEI if I were you.

Re: No service

barkachr — Fri, 14 Sep 2018 03:13:04 GMT

where are you located?

Re: No service

Anonymous — Fri, 14 Sep 2018 03:14:21 GMT

@Annie111 wrote:
I switched to public mobile a few weeks ago, and there is very few spots i get service to make calls or send texts

Who were you with before?

Telus rules out west. Bell east. They both use the same towers basically and they share access with each other.

Rogers is in their own world.

In all cases, rural areas will struggle to have solid signal.

I came from Telus and notice little to no difference.

Re: No service

Gonzo — Fri, 14 Sep 2018 03:16:50 GMT

What was your previous provider that you compare your current coverage to? Some places just don’t have much service, but if you are getting less coverage than your previous provider, then I would suspect your phone.

Re: No service

Annie111 — Fri, 14 Sep 2018 03:19:47 GMT

Im in Bridgewater NS

I was with pc mobile, and had to get my phone unlocked. I believe they run off bell

Re: No service

Dunkgirl — Fri, 14 Sep 2018 03:22:18 GMT

@Effort wrote:
@Dunkgirl wrote:
@Annie111 wrote:
I switched to public mobile a few weeks ago, and there is very few spots i get service to make calls or send texts
Where are you located and what is the IMEI number of your phone?

I wouldn't post my IMEI if I were you.

I was unaware anything bad could come from this except confirming the exact model hardware they have as to not confuse it as there are usually multiple revisions of the same phone that have different frequencies from different countries often

If it's bad I better stop asking for it lol

Re: No service

Annie111 — Fri, 14 Sep 2018 03:20:39 GMT

LG K4

Re: No service

Anonymous — Fri, 14 Sep 2018 03:23:51 GMT

@Dunkgirl wrote:
I was unaware anything bad could come from this except confirming the exact model hardware they have as to not confuse it as there are usually multiple revisions of the same phone that have different frequencies from different countries often

It's kinda like the MAC address of all network devices. It's traceable/trackable.

You're right about models though. I haven't looked but yes maybe there are many variations of the LG K4.

Re: No service

Gonzo — Fri, 14 Sep 2018 03:34:24 GMT

In my location, Bell and Telus have the same coverage; Rogers has a fraction of theirs. I don’t know if that’s the case in NS? Regardless, you should check your IMEI for compatibility with PM. Try https://willmyphonework.net/

Re: No service

Omlouda — Fri, 14 Sep 2018 03:30:29 GMT

I’m disappointed with services and I wouldn’t like to suggest my friends to do same my fault. They failed in porting my number after I got 2 sim cards and plans. I wasted my money and my time in waiting. They don’t have a call center and we have to wait for response from mediator no less than 24 hours. I’m going to send a report for (CRTC) with details. Anyway, I have already joined with a competition company and they helped me to port my same numbers that you failed in porting. It was very easy and I got my services within 24 hrs and same prices.

Re: No service

Anonymous — Fri, 14 Sep 2018 03:33:23 GMT

@Omlouda wrote:
I’m disappointed with services and I wouldn’t like to suggest my friends to do same my fault. They failed in porting my number after I got 2 sim cards and plans. I wasted my money and my time in waiting. They don’t have a call center and we have to wait for response from mediator no less than 24 hours. I’m going to send a report for (CRTC) with details. Anyway, I have already joined with a competition company and they helped me to port my same numbers that you failed in porting. It was very easy and I got my services within 24 hrs and same prices.

Cheers.

I'm pretty sure the context of the word service in this thread was about cell signal.

Sorry you had a bad experience here. The rest of us are sufficiently happy to still be here.

Re: No service

Anonymous — Fri, 14 Sep 2018 03:35:27 GMT

@Gonzo wrote:
In my location, Bell and Telus have the same coverage; Rogers has a fraction of theirs. I don’t know if that’s the case in NS? Regardless, you should check your IMEI for compatibility with PM. Try https://willmyphonework.net/

That site doesn't ask for the IMEI.

Re: No service

Gonzo — Fri, 14 Sep 2018 03:40:46 GMT

Oops, @Anonymous, thanks for pointing that out, my bad. Well, I searched the LG K4 on that site and it’s not compatible with PM on the 2G bands, just the 3G and 4G LTE. Could the tech savvy users interpret that in terms of affected service?

Re: No service

Anonymous — Fri, 14 Sep 2018 03:41:37 GMT

@Gonzo wrote:
Oops, @Anonymous, thanks for pointing that out, my bad. Well, I searched the LG K4 on that site and it’s not compatible with PM on the 2G bands, just the 3G and 4G LTE. Could the tech savvy users interpret that in terms of affected service?

My now antique Blackberry Z30 doesn't do 2G either according to that site and it works fine.

Re: No service

Annie111 — Fri, 14 Sep 2018 03:48:14 GMT

I tried to check it, but my sub model was not listed so i had to email them

Re: No service

Gonzo — Fri, 14 Sep 2018 03:51:49 GMT

@Annie111, I just tried the ‘all’ option for which sub model of LG K4. Did you use Public Mobile’s IMEI checker?

https://www.publicmobile.ca/en/on/get-started

Re: No service

wetcoaster — Fri, 14 Sep 2018 04:13:03 GMT

@Gonzo wrote:
@Annie111, I just tried the ‘all’ option for which sub model of LG K4. Did you use Public Mobile’s IMEI checker?
https://www.publicmobile.ca/en/on/get-started

@Gonzo @Anonymous

The IMEI checker only tells you if the device is black listed. In terms of frequency compatibility it's been known to deliver false positives. Use willmyphonework.net for the later.

Also, Telus / Pubic Mobile has never worked on 2G, they switched from CDMA (different protocol) directly to 3G and 4G. For the next little bit Rogers is the only network in Canada that supports 2G (it will be outphased in a couple of years or so)

To work on Public Mobile a device needs to support an absolute minumum of 3G UMTS/W-CDMA/HSPA: B2 (1900) and B5 (850)

Two links with more information:

https://productioncommunity.publicmobile.ca/t5/Discussions/LTE-network-fundamentals/m-p/198799/highlight/true#M58227

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Network-compatibility-and-APN-settings/m-p/193541#M35259