topic Re: Login Disabled, cannot receive texts in Get Support

Re: Login Disabled, cannot receive texts

cedingdong — Wed, 05 Jan 2022 06:47:32 GMT

This afternoon i noticed i didn't have data. i tried to login, only to find that my login is disabled for no apparent reason. i am unable to make phone calls, text, or use data. my account is current, and not due to renew until the 19th. please help, why have i got no service, what is going on, etc?

Re: Login Disabled, cannot receive texts

Luddite — Fri, 03 Mar 2017 00:16:11 GMT

Sounds like a bug so, unfortunately, you probably need moderator assistance. Send any one of them a private message ( @Saray_O for example) with your phone number and an explanation. Coverage is currently: Mon-Thursday 9am(EST) to 9pm(EST) and Friday, Saturday, and Sunday from 9am(EST) to 5:30pm(EST).

Turn on email notification of private messages so you do not miss the deadline for resetting your account.

Meanwhile, if you need to make phone calls try an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi, or on cellular data.

While waiting, try rebooting your phone; if you have another phone try your SIM in that phone

Re: Login Disabled, cannot receive texts

MoreYummy — Fri, 03 Mar 2017 06:03:36 GMT

Try to reset password, see if it will let you get into the account to see what's the status.

However if its hard disabled totally, then something is happening. Only a mod can tell you.